Senior Manager for Website Strategy and Capability

Were looking for an experienced and strategic Senior Manager Strategy & Capability to join the Websites team where youll define the future direction of Nationwides digital estate and the capabilities that support it. Youll lead the strategy roadmap and evolution of our website platforms ensuring they remain customer-focused commercially effective and capable of meeting the evolving needs of both our customers and the business.

The Websites team is responsible for delivering exceptional digital experiences across the Nationwide website app and Internet Bank product pages. Our purpose is simple: to ensure customers enjoy a seamless experience every time they interact with us online.

As the Senior Manager Strategy & Capability youll play a pivotal role in shaping the future of Nationwides digital estate. Reporting to the Head of Websites youll define the strategic direction capability roadmap and technical evolution of our website platforms ensuring they continue to deliver outstanding customer experiences while supporting wider business objectives.

Youll lead a diverse portfolio spanning website strategy SEO (Search Engine Optimisation) personalisation campaign enablement platform capabilities engineering and Virgin Money integration activity bringing these areas together to create a cohesive customer-focused digital experience. Working closely with senior stakeholders across the organisation youll identify future opportunities set strategic priorities and ensure our digital channels remain commercially effective scalable and ready for the future.

A key aspect of the role will be building and leading a high-performing multidisciplinary team developing capability across specialist disciplines and creating an environment where innovation collaboration and continuous improvement can flourish.

This is a highly strategic leadership opportunity for someone who combines customer focus technical expertise and commercial acumen and who is passionate about using digital capabilities to drive growth enhance customer outcomes and shape the future of Nationwides online experience.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll spend at least two days per week or if part-time youll spend 40% of your working time based at our Swindon or London your application is successful your hiring manager will provide further details on how this works.

You can also find out more about our approach tohybrid working here.

Whilst these locations are where we are primarily looking to fill the role if youre an internal applicant based in a different location we would welcome your application and if successful your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

As the Senior Manager Strategy & Capability youll define and lead the Websites Strategy and Capability Roadmap ensuring our digital estate continues to evolve in line with customer needs business priorities and emerging technologies. Youll set the long-term direction for our website platforms and the capabilities that support them translating strategic objectives into clear measurable outcomes.

Youll lead the evolution of our website platforms engineering services and integration capabilities ensuring the foundations are in place to deliver reliable scalable and future-ready digital experiences. This includes oversight of key areas such as platform development engineering campaign enablement and Virgin Money integration activity.

A core focus of the role will be driving improvements in customer experience and digital performance through capabilities such as SEO GEO personalisation and experimentation. Using data market trends and customer insight youll identify opportunities to enhance customer journeys increase engagement and support commercial objectives.

Youll build lead and develop a high-performing multidisciplinary team fostering a culture of collaboration innovation and continuous improvement. Youll ensure the team has the skills tools and expertise required to support the future direction of our digital estate.

Working closely with senior stakeholders across the organisation youll influence strategic priorities secure alignment and ensure investments in capability deliver measurable customer commercial and operational benefits. Through your leadership youll help ensure Nationwides digital channels remain customer-focused commercially effective and well positioned for continued growth.

About you

We are looking for:

• Significant experience defining and delivering digital website or customer experience strategies within a large complex organisation

• Proven leadership experience in building and developing high-performing multidisciplinary teams strengthening capability and fostering a culture of continuous improvement

• Strong understanding of digital ecosystems including website platforms engineering integrations SEO personalisation and customer experience optimisation

• Experience developing strategic roadmaps shaping future capabilities and securing investment to support long-term digital transformation and growth

• A track record of delivering measurable customer commercial and operational outcomes through digital channels and large-scale digital estates

• Strong stakeholder management and influencing skills with the ability to build credibility and drive alignment across senior leadership teams and business functions

• An analytical customer-focused and commercially minded approach using data insight and market trends to inform decision-making and deliver meaningful business outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

Feel what customers feel- We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

30 days holiday pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing so take a moment to check the role is listed on our official careers site and read our guidance onDont be conned by a job scam.

The hiring manager for this role is Emma Smith and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 11^th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted we will share further details with you about the interview process.

Please note that should you be successful in securing this role the job title on our internal systems will be Marketing & Corporate Affairs Senior Manager.