Senior Legal Process Designer

Birketts is a full service UK Top 50 law firm. With a heritage spanning 160 years we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol Cambridge Chelmsford Ipswich London Norwich and Sevenoaks. We advise businesses government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate Corporate Services Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner horizon scanning and thinking ahead to the changes challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed comes a strong desire to make a positive contribution to the communities we serve and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do with female partners comprising 45% of our partnership.

We are seeking a Senior Legal Process Designer to join a leading UK Top 50 law firm at an exciting stage of its legal transformation journey. This role will work closely with partners lawyers business services teams and technology colleagues to redesign how legal work is delivered improving efficiency transparency consistency and client experience.

You will analyse current workflows design future-state processes identify opportunities for automation and technology enablement and support teams through implementation and adoption. The role offers the opportunity to work on high-impact practice transformation client-facing innovation and modern legal service delivery initiatives.

The successful candidate will bring experience in legal operations process improvement business analysis consulting legal project management or professional services transformation. Strong stakeholder management workshop facilitation process mapping and communication skills are essential. Experience with legal technology continuous improvement methodologies and law firm operating models would be highly advantageous.

Main Responsibilities include:

• Analyse current legal service delivery processes across practice groups sectors and client teams.
• Map existing as-is workflows and design practical to-be processes that reduce friction duplication and operational risk.
• Identify bottlenecks hand-off issues rework unnecessary variation and opportunities for standardisation or automation.
• Create clear process maps standard operating procedures playbooks templates and process documentation.
• Embed continuous improvement disciplines into legal teams balancing efficiency with quality regulatory obligations and client expectations.
• Support firm-wide transformation initiatives that modernise how legal services are scoped resourced delivered and measured.
• Design scalable operating models for repeatable legal work complex matters managed services and client-led solutions.
• Contribute to improved work allocation matter planning matter management resource utilisation and delivery governance.
• Work with pricing finance project management and knowledge teams to improve predictability profitability and transparency.
• Identify opportunities to use legal technology workflow automation document automation AI-enabled tools collaboration platforms and matter management solutions.
• Translate legal and operational requirements into clear technology requirements.
• Work with legal technologists product owners and IT colleagues to design test implement and iterate practical solutions.
• Support adoption activity including training materials user guidance communications and feedback loops.
• Experience of using Visio or Lucid Chart essential.
• Seek out and evaluate new technologies that can be applied to legal services including attending external conferences and showcases.
• Facilitate workshops and discovery sessions with partners lawyers business services teams and where appropriate clients.
• Build consensus around process improvements and influence adoption through credible evidence-based recommendations.
• Prepare concise recommendations business cases and implementation plans for senior stakeholders.
• Act as a trusted adviser to practice leaders and transformation sponsors.
• Support client transformation projects legal managed services opportunities and process-led service design.
• Contribute to tenders panel responses and pitches by demonstrating the firms operational excellence and innovation capabilities.
• Attend pitches and client meetings as appropriate.
• Arranging hosting and facilitating hackathons or similar problem-solving forums with internal stakeholders and clients.
• Help develop repeatable propositions that improve client experience transparency and value for money.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for

• Degree or equivalent experience in Law with at least 5 years PQE. A transactional background would be an advantage (real estate or corporate).
• 2 years experience of process design and/or project management in a similar role in a professional service
• An understanding of agile methodology would be an advantage or experience of working in an agile way.
• Legal project management experience desirable.
• Experience in legal operations legal transformation business analysis process improvement consulting legal project management or comparable professional services delivery roles.
• Strong process mapping and workflow design skills with practical use of Service Design Operational Excellence or Continuous Improvement approaches.
• Confident gathering requirements documenting processes identifying root causes simplifying complexity and shaping practical recommendations.
• Good understanding of legal technology automation collaboration platforms AI use cases matter management and knowledge management tools.
• Ability to define KPIs analyse performance information and evidence benefits such as quality efficiency profitability or adoption.
• Able to engage credibly with partners fee earners business services leaders technologists and clients.
• Excellent written and verbal communication with the ability to produce clear process documents executive summaries slide materials and implementation guidance.
• Comfortable managing multiple workstreams priorities and deadlines in a fast-moving professional services environment.

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working.

This role attracts a split of 60% office days and 40% working from home days per week.

We welcome applications from people looking for flexible agile and part-time roles and we are happy to explore your preferred working patterns as part of your application.

As a Birketts colleague you will be eligible to receive a wide range of benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website: and Culture

At Birketts our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success development and wellbeing of our colleagues helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age disability sex race religion or belief gender reassignment marriage or civil partnership pregnancy or maternity or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all valuing the right mix of talent skills and potential. We welcome applications from a diverse range of candidates and selection for roles is based solely on individual merit.

If you require this advert in an accessible format please visithttps:// Intelligence (AI)

At Birketts we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice experiences and insights. AI may assist in structuring or refining your responses but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications experiences or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy relevance and alignment with the role and our firms values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance not compromise your application. We encourage candidates to demonstrate critical thinking commercial awareness and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application please contact our Talent Acquisition Team via