Senior IT Service Desk Analyst
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Job Summary
What its about
As a Senior IT Service Desk Analyst you will be a highly visible member of the London IT team delivering exceptional on-site support to employees visitors and external partners while ensuring a seamless workplace technology experience. You will be responsible for delivering a premium workplace technology experience onboarding new joiners supporting VIP users meeting room technologies and business-critical events while collaborating closely with our global IT teams.
Our London office located in the award-winning JJ Mack Building spans two floors equipped with modern workplace technology dedicated event spaces and a diverse portfolio of meeting rooms supporting both internal and external events. The office provides an exciting environment with significant exposure to senior stakeholders workplace technology and high-profile events.
Your main responsibilities include:
IT Excellence and Support:
- Manage ServiceNow incidents and requests while delivering best-in-class desk-side and remote support through chat phone email and remote access tools.
- Own the local onboarding experience for new joiners ensuring all technology equipment access and training requirements are completed before the employees first day.
- Deliver high-touch support to senior management executive stakeholders and VIP users ensuring rapid response effective communication and an exceptional support experience for both London-based employees and visiting colleagues.
- Manage local IT assets and inventory ensuring equipment lifecycle activities stock levels audits and device deployments are completed in accordance with company standards.
- Assist with user and group administration across cloud and on-premises environments while driving effective resolution of employee issues and identifying opportunities for service improvement.
- Act as the local owner for workplace technology standards promoting IT security best practices and continuously improving user experience meeting room reliability and support processes.
- Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and Azure Virtual Desktop).
- Support to Office Management with IT setup for desk moves and event spaces when required.
Events and Meetings Technology Support:
- Support internal and external events with Audio-Visual Video-Conferencing and live-streaming technologies ensuring flawless execution of Town Halls Summits Investor events and other high-profile business activities.
- Own meeting room technology and event spaces proactively monitoring room health coordinating maintenance activities and troubleshooting AV/VC issues during live hybrid and virtual events including occasional out-of-hours support.
We are looking for an experienced hands-on professional with the following profile:
- At least 5-7 years of experience in a Technical Support role including AV/VC Support. Experience supporting financial services or professional services organizations within a global environment is strongly preferred.
- Solid knowledge of networking and security concepts as well as a solid understanding and practical experience of ITSM / ITIL frameworks. ITIL certification strongly preferred.
- Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory Azure Intune MS Teams MS SharePoint MS OneDrive ServiceNow & Conditional Access.
- Experience in remote support corporate video conferencing (MS-Teams Zoom) and corporate events IT/AV Setup & Support.
- A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management executive or VIP level.
- You work well in a fast-moving environment and are able to manage competing priorities through effective time management and organization.
- Comfortable working independently and taking ownership of workplace technology AV/VC support and operational activities within a busy office environment.
- Previous experience supporting executive stakeholders and VIP users is highly desirable
Location: 100% on-site in our London office
Partners Group is a global financial institution that retains the culture pace and agility of a start-up. As a growing firm we are committed to attracting developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:
- Competitive compensation including performance-based bonuses and daily lunch allowance
- Global professional environment with international exposure collaborative culture and opportunities to learn the business from industry leaders and seasoned professionals
- Comprehensive career development through challenging opportunities hands-on training dedicated mentorship programs and our PG Academy learning platform for continuous growth
- Premium facilities including a state-of-the-art office environment and access to high-quality workplace amenities
- Community engagement through office events team activities and volunteer opportunities to connect with local communities
- Sabbatical program:one month off after every five years of service to recharge and explore
Please be aware fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts contact us immediately at
Required Experience:
Senior IC
About Company
Since 1996, we have drawn on a heritage of thinking differently in private markets and a mindset that is more Main Street than Wall Street. Learn more about us.
