Senior Income Officer

Bron Afon is looking for an experienced and detail-focused Senior Income Officer to join our Resources directorate. This is an exciting opportunity to play a key role in deliveringan accuratetimelyand customer-focused income accounting service across the Bron Afon Group while helping us make a positive difference to peoples lives and communities.

As a community mutual and social housing organisation Bron Afon is here to improve the quality of life and life chances of people living in Torfaen and neighbouring communities. Our values are REAL Respect Engage Ambition and Listen and they shape how we work every day. Bron Afon is an inclusive and supportive organisation committed to equality and diversity.

About the role

Reporting to the Finance Manager Reporting the Senior Income Officer will lead the delivery and maintenance of income accounting processes for rent service charges sundry income tenantrechargesand other collectable income. You will ensure that income transactions adjustmentspaymentsand rent debits are processed accurately and on time supported by strong controls reliablereconciliationsand high-quality reporting.

This is a hybrid role and includes day-to-day supervision of the Income Officer. The post has responsibility formaintainingincome of approximately 38m across the Bron Afon Group.

What you will be doing

• Lead andmaintainincome accounting processes for rent servicechargesand other income streams.

• Ensure income transactions adjustmentspaymentsand rent debits are processed accurately and on time.

• Completetimelyreconciliations andmaintainstrong financial controls across income systems and records.

• Support rent uplift implementation and other annual income-related changes.

• Provideaccuratemanagement information and reporting to support performance and decision-making.

• Act as a key contact for customer and colleague queries relating to income accounting.

• Supervise and support the Income Officer helping to plan workloads andmaintainservice standards.

• Contribute to service improvement processdevelopmentand the effective use of systems.

What we are looking for

We are looking for someone with strong experience of high-volume income processing excellent reconciliationskillsand a keen eye for detail. You will bring a good understanding of income accounting processes and controls ideally within social housing or a similarly complex environment.

• Experience of working with income accounting or housing systems to improve controlsaccuracyand service delivery.

• Strong understanding of rent and other income streams and the operational requirements that support them.

• Ability to prioritise workloads and deliveraccuratework to regular deadlines.

• Experience of supervising or coordinating the work of others.

• Confidence using financial and business systemsspreadsheetsand standard office software.

• A collaborative and customer-focused approach withstrong communicationskills.

• A calmorganised and resilient style with sound judgement and discretion.

Why join Bron Afon

At Bron Afon we want to providea great placeto work where colleagues feel connected and supported to be their best. We offer agile working an employeeassistanceprogramme a comprehensive health plan generous annual leave a social housing pension scheme free parking and development opportunitiesand is currently trailing a 4-day week model.

This is an opportunity to join an organisation that is community-owned values-led and committed to improving lives. If you are motivated by deliveringaccuratefinancial services improvingprocessesand supporting excellent customer outcomes we would love to hear from you.

Apply now

If you are ready to bring your experience in income accounting teamsupervisionand service improvement to a role where you can make a real impact we encourage you to apply for the Senior Income Officer position.

Expected date of interviews: Friday 3rd July 2026

Application guidance

Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement you only need to match the criteria that has Application next to it in the stage of assessment column. By following this guidance it will give you the best chance of being shortlisted to the interview stage.

Work4 pilot

We are currently running pilot of working a 4-day week (4DW)

To find out more about how this works for us you can read the attached 4-day week information leaflet.

We make a difference in peoples lives every day. As an organization thats owned by the local community we feel proud of our achievements since 2008 whilst recognizing that theres much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers but also to the wider community.

We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.