Senior Implementation Consultant, UK (Hybrid)

About the Role

Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS Email and additional platform features as our customers expand their use of Attentive.

You will own complex multi work stream implementations from contract close through launch while also playing a key role in evolving our implementation processes tooling and cross-functional operating model. This is a highly visible role that partners closely with Sales Solutions Architecture Product Engineering and Customer Success to ensure customers see value quickly and at scale.

This role reports to the Manager UK Implementation and will act as a senior presence on the team setting the bar for execution communication and continuous improvement.

What Youll Accomplish

• Enterprise Customer Onboarding & Delivery:
  • Lead end-to-end onboarding for Enterprise customers launching SMS Email (Triggered Campaign) and other Attentive platform features
  • Own complex email migrations and greenfield launches including multi-brand multi-region and custom data integrations
  • Develop tailored launch strategies by deeply understanding customer goals technical environments and timelines
  • Serve as the primary project owner coordinating multiple stakeholders and workstreams to deliver on-time high-quality launches

• Cross-Functional Leadership:
  • Partner closely with Account Executives Sales Engineers Solutions Architects Deliverability Product and Engineering to drive successful implementations
  • Act as a trusted technical and strategic advisor to customers during onboarding
  • Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams

• Process Improvement & Scale:
  • Identify gaps inefficiencies and opportunities to improve the Enterprise onboarding experience
  • Help define and refine implementation standards templates and best practices for the UK region
  • Contribute to automation and tooling initiatives that improve transparency predictability and time-to-value
  • Support the evolution of Attentives SMS Email implementation model as adoption and complexity continue to grow

• Team Leadership & Enablement:
  • Act as a senior mentor to other Implementation Consultants and Associates
  • Share best practices and contribute to internal documentation training and enablement
  • Support regional coverage and continuity as the UK Implementation team scales

Your Expertise

• 5 years of experience in a technical customer-facing role (Implementation Solutions Architecture Sales Engineering Technical Account Management etc.)
• Strong experience with ESP platforms email migrations and complex martech stacks (CDPs e-commerce platforms data pipelines)
• Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
• Comfortable navigating ambiguity and building structure where none exists
• Technically curious highly organized and detail-oriented
• Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
• Passion for improving systems processes and customer outcomes not just getting the launch done
• Comfortable working from our Shoreditch office 2 days a week

Why Youll Love This Role

• Youll work on some of Attentives most complex and high-impact Enterprise launches
• Youll help shape how Enterprise onboarding is delivered in the UKnot just execute it
• Youll operate with autonomy trust and visibility across the organization
• Youll be part of a team thats actively evolving how SMS and Email are launched together at scale

#LI-JH1 #LI-Hybrid

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