Senior Implementation Consultant

Location: UK Based Remote-first (with monthly travel to London)

At Unmind were here to create better mental health.

We believe mental health should be a source of strength not struggle for people teams and entire organisations.

We combine science technology and human care to help companies like Uber Disney Major League Baseball and the NHS improve mental health and drive performance.

Now were looking for more brilliant people to help us do it.

Our Values

Were building a company where ambition and empathy go hand in hand.

Outpace the rest Move fast. Deliver excellence.

Stronger together We go further faster together.

Client first We win when our clients win.

Inclusion & Belonging

Were building a place where everyone feels seen heard and supported and where difference is celebrated.

If you need adjustments during the process tell us when you apply or email .

Learn more about how we hire and our commitment to equity in our Candidate FAQ

Unmind is transforming workplace mental health and were looking for a Senior Implementation Consultant to own the delivery of client launches live client platform changes integrations and time-critical implementation work.

In this role youll be the clear accountable owner from requirements through to go-live combining project management technical implementation client leadership and cross-functional coordination to protect delivery continuity and client confidence.

What youll do

• Own client implementation and change projects end to end from requirements gathering and planning through to configuration QA launch and handover keeping momentum where deadlines are fixed or commercially important.

• Join pre-sales calls to talk clients through our process answer questions and be a credible person on these calls.

• Hold executive presence with client-facing leads for HR IT security benefits and other senior stakeholders setting expectations clearly and confidently.

• Configure the platform validate integrations troubleshoot implementation issues and escalate with clear diagnostic context when needed.

• Coordinate across Commercial Product Technology Operations and Client Success so risks blockers actions and ownership are visible.

• Maintain strong implementation records handovers and processes to reduce single-point-of-failure risk.

• Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.

• Protect client experience at key moments especially during new launches complex changes and first impressions.

• Flex across the wider Operations and Product Support functions where required helping resolve client-impacting issues improve processes and maintain delivery momentum.

• Enable Operations team members to support with implementations when needed.

In the spirit of equity and continuous growth we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However some experience in the following is important for this position:

• Experience owning client-facing implementation onboarding delivery or technical project work from planning through to launch.

• Strong project management skills with the ability to keep complex time-critical work moving across multiple stakeholder teams.

• Comfortable working with technical configuration integrations QA troubleshooting and issue diagnosis.

• Confident communicating with senior client stakeholders including HR IT security benefits or similar groups.

• Strong cross-functional coordination skills with the ability to align internal teams around status risks blockers and next steps.

• Strong judgement ownership and attention to detail in work where delivery quality affects client confidence.

• Comfort with ambiguity agility and flexibility in a startup environment.

Tip for candidates: If youre unsure whether to apply do. We know great people dont always tick every box.

We believe wellbeing and performance go hand-in-hand and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday birthday celebration days

Revive & Thrive Days company-wide Friday off monthly

Flexible working early Friday summers

Remote-first within the UK with monthly in-person meet-ups and access to a London co-working space

Annual learning budget learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

See all benefits on our Careers Page

Required Experience:

Senior IC