Senior HR Coordinator
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Job Summary
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Senior HR Coordinator
Contract: permanent
Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From 33990
Location: London Exchange Tower (Hybrid)
Reporting to: People Hub Manager
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
Our People Hub team is the operational heart of HR. We are the first point of contact for our people when they need to get in touch with HR. We manage operational processes within HR and focus on providing a fantastic customer service while doing it.
What Youll Do:
Youll be a key part of our HR team acting as a subject matter expert in areas like leavers family-friendly policies or sickness absence and manage a number of HR coordinators. Youll provide first-line support to customers handle a range of queries and ensure operational tasks are delivered accurately and efficiently. Working closely with teams across HR youll keep guidance up to date and help maintain a smooth joined-up service.
This is a great opportunity to shape how we work. Youll identify improvements support and coach colleagues and help resolve more complex issues or complaints. Youll also play a key role in maintaining qualitymeeting targets using feedback and making sure we get things right first timewhile building strong relationships across HR and with stakeholders.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Proven experience working within a busy HR team delivering HR support across multiple priorities in a fast-paced environment
- Experience of using HR systems (e.g. Workday SAP or similar) to manage employee data processes and reporting
- Working knowledge of HR policies processes and key employment legislation evidenced through practical application in an HR role
- Experience of managing competing deadlines and prioritising workload effectively whilst maintaining accuracy and quality
- Proficient use of Microsoft Office tools (particularly Outlook Excel and Word) to support HR activities and communication
It would also be nice for you to have -
- A CIPD qualification (or a desire to work towards it) demonstrating commitment to professional HR development
- Experience of working in a customer-focused environment managing multiple queries and delivering a high-quality service
- Ability to demonstrate resilience and adaptability responding positively to change and shifting priorities
- Ability to demonstrate a proactive approach to improving processes identifying opportunities and supporting implementation of change
- Experience leading or mentoring with the ability to support guide and develop others
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Health plan gym memberships mental health support We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy. Apply in a few minutes with your CV Applications need to be submitted by 1st June 2026 at 23:59 The next step would be a call with someone from out Talent Acquisition Team Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.
Required Experience:
Senior IC
About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
