Senior GTM Operations Manager

EDITED is the worlds leading AI-driven retail intelligence platform. We empower the worlds most successful brands and retailers with real-time decision making power.

By connecting internal business and external market data EDITED infuses intelligence into every retail decision. We help retailers increase margins generate more sales and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.

At EDITED we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive encouraging team members to take initiative innovate and continuously grow. We value diversity transparency and a shared commitment to excellence creating a workplace where everyones voice is heard and contributions are recognised.

We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working optionsincluding hybrid working flexible hours and a work from anywhere policyempower our team to perform at their best.

Were looking for a Senior GTM Operations Manager to own the strategy insight architecture and day-to-day operation of the systems and processes that power EDITEDs entire go-to-market motion. This is the senior operator who connects the dots across marketing sales and customer success using data to identify whats happening explain why it matters commercially challenge decision-making and turn business strategy into action. Youll own the GTM tech stack and the processes behind it but just as importantly youll turn the data those systems produce into insight leadership can act on.

Reporting to the CRO and operating across the full revenue organisation this is an individual contributor role: you set the play and you run it. Its ideal for someone who wants real ownership and autonomy over an entire GTM ops function without the overhead of managing a team the kind of operator whos as comfortable challenging a forecast or surfacing a commercial insight as they are building the workflow behind it.

What Youll Own (Strategy & Systems)

• Own the GTM operations strategy and roadmap define how EDITEDs revenue tech stack and processes should evolve to support pipeline growth retention and an enterprise sales motion at scale.

• Turn GTM data into commercial insight identify trends risks and opportunities across pipeline conversion retention and revenue explain what they mean for the business and recommend where leadership should act.

• Bring an independent cross-functional RevOps perspective to GTM decision-making challenge assumptions priorities and forecasts constructively using data and commercial context.

• Design and architect systems and processes from business needs not built around any single tool then drive the build rollout and adoption across marketing sales and CS.

• Own the lead lifecycle end to end: capture scoring routing and handoff including the SLAs and shared definitions that keep marketing sales and CS aligned.

• Own marketing and revenue attribution define the model protect the data integrity behind it and turn it into insight leadership can act on.

• Serve as the analytics and reporting owner: decide what the business should measure build the dashboards and reporting that answer it and translate the data into clear commercial insight and recommendations for leadership.

• Lead tool evaluation integration strategy and vendor management across the GTM stack balancing capability against a lean budget.

• Establish data governance and operational standards documentation SOPs and system architecture that scale beyond any one person.

• Partner with marketing sales CS finance and product leadership on GTM planning forecasting and pipeline strategy bringing the data insight and constructive challenge needed to improve commercial decision-making.

• Run day-to-day HubSpot administration workflows data integrity lead capture list management and Full Hub features across Marketing Sales Service and Operations Hub.

• Build test and optimize HubSpot workflows that support pipeline growth retention attribution and clean lead handoff between marketing sales and CS.

• Maintain and refine lead scoring models in HubSpot so sales gets routed the right leads based on buyer intent.

• Set up and manage webinars in Demio including registration integrations and post-event data flow back into HubSpot.

• Administer Gong (our sales outreach/call intelligence tool) user setup configuration and ongoing admin.

• Maintain the Pendo platform with support from engineering keeping product usage data connected and reporting-ready.

• Maintain data integrations across HubSpot Gong UserGems Pendo Slack and PandaDoc keeping data accurate and connected across systems.

• Execute emails and outreach in HubSpot Gong and UserGems based on messaging direction from marketing and sales leadership.

• Build and maintain recurring and ad hoc reports and dashboards on marketing sales and customer success performance.

• Use AI tools including Claude to improve the speed and quality of operational execution.

• Perform other duties as assigned.

• 5 years in GTM revenue or marketing operations including hands-on experience owning systems and processes end to end not just administering them.

• Bachelors degree in Marketing MIS Business Information Systems or a related field or equivalent experience.

• Deep hands-on HubSpot expertise; Full Hub experience strongly preferred including workflows lead scoring and attribution reporting.

• Proven ability to design build and optimize GTM systems and processes from business needs then drive adoption across marketing sales and CS.

• Experience owning the lead lifecycle attribution and reporting for a B2B SaaS company ideally one scaling an enterprise sales motion.

• Experience with Gong UserGems Pendo Demio Slack PandaDoc or comparable tools but youre tool-agnostic and design for the business not the tool.

• Comfort operating as a player-coach: setting strategy and doing the hands-on build yourself without a team beneath you.

• Comfort using AI tools like Claude to move faster and be more efficient.

• Strong project management prioritization and stakeholder-management skills in a fast-moving resource-conscious environment.

• Strong written and verbal communication able to translate between business strategy commercial performance and system execution and to influence and advise senior leadership.

• High agency and low ego youre energized by owning an entire ops function keeping systems clean and data connected and giving revenue teams the speed to win.

• Strong commercial acumen and the ability to move from data to insight to action identifying what matters in pipeline and revenue performance and translating it into clear recommendations.

• Confidence working with senior stakeholders and constructively challenging assumptions forecasts and priorities when the data points in a different direction.

We value our team and to attract exceptional people we offer an excellent package! This year we were recognised as one of the top companies to work for in the UK.

• At EDITED we are set up to work remotely and can also offer hybrid working via our London and Sofia offices

• Enhanced parental leave policy

• 25 days annual leave public holidays (and an extra day for every year at EDITED)

• Healthcare via SimplyHealth Cash Plan

• You can utilise our flexible working policy to ensure you can work around your schedule

• Season Ticket Loan & Cycle to Work schemes

• Access to an Employee Assistance Programme

• Employee Referral Programme

• Gifts for work anniversaries and big life events

• Find out more here: do not use AI to source screen evaluate or make decisions about candidates - every hiring decision is made by our team. We use Ashby our applicant tracking system which includes AI-assisted interview notetaking and automation for scheduling interviews and sending routine emails. These tools support our hiring process but do not make hiring decisions. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender age disability religion belief sexual orientation marital status or race or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

  
  

  Required Experience:

  Manager