Senior Enterprise Support Manager, Strategic Industries Global Financial Services

As an increasing number of large enterprises move their critical systems to the cloud we are in need of high-powered technical leaders to help Amazons largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers supporting the software development life-cycle for cloud services operations management of active services and business relationships with AWS.

In this role you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents trade-offs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available only in the cloud.

As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.



Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and C-Level executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions metrics detailed pre-launch planning

About the team
In GFS we provide support to some of the worlds largest financial services industries. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals performance goals and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets insurance and banking and payments.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- Experience hiring developing and managing high-performing technical teams
- Experience creating and improving processes
- Experience driving projects to improve support-related processes and technical support
- 7 year experience in leading/managing Technical teams

- Experience scaling an organization through rapid growth or expansion
- Experience in a similar role such as technical account manager consultant solutions architect platform engineer systems engineer cloud architect or service delivery manager
- Experience communicating across technical and non-technical audiences and at C-level including training workshops publications
- Experience effectively communicating complex concepts through written and verbal communication
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience developing customer relationships and influencing key decision-makers
- Experience in strategic planning

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.