Senior Engineering Manager Enterprise Trust & Reliability

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The opportunity

Enterprise Trust & Reliability (ETR) turns enterprise trust into enterprise revenue. Its where enterprise buyers decide whether they can adopt us: the compliance posture and evidence base we sell on the operational reliability that keeps us dependable at scale and the integrations and partnerships that make Multiverse procurement-ready. Far from a support function its the layer that makes enterprise adoption possible and drives client partnerships and revenue at scale.

Youll lead the engineering for two of ETRs groups Commercial Tech & Integrations and Stability & Operations: around seven engineers across the two and the mandate to shape how they work.

Why the role exists

ETR is a newly formed function built by bringing commercial integrations and operational reliability together because enterprise buyers make or break AI deals on exactly those things. Youre the first dedicated engineering manager for these teams with the mandate to build how they work from here: technical direction alongside the tech leads delivery rhythm growth plans the hiring bar on-call practice all of it. Youll report into the Single Threaded Leader for the function and together you will shape an evolving function - if you want to set the technical playbook this is the role.

The teams youll lead

Commercial Tech & Integrations (CTI) bridges what we sell and what we ship making Multiverse demonstrable sellable and procurement-ready. It owns key cross functional services CRM data flows into product customer onboarding friction reduction and integrations into customer systems (e.g. LMS/KMS). It also runs vendor and partner integrations including Anthropic. The engineering challenge is building clean well-tested APIs and integrations that hold up under enterprise security reviews.

Stability & Operations (S&O) keeps the platform dependable as it scales: incident management and the severity model service-level objectives (SLOs) and error budgets observability and DORA (DevOps Research and Assessment) delivery metrics the on-call rotation and the technology evidence base the business needs as it approaches IPO. The engineering challenge here is reliability designed in rather than bolted on and a fast calm path from somethings wrong to its fixed.

Between them these two teams carry the things enterprise buyers test hardest: can you integrate with us cleanly and will you stay up. You own the engineering health and delivery of both.

What youll do

Youll own delivery technical direction and team health across CTI and S&O:

• Lead the engineers. Line-manage the seven-or-so engineers across the two groups: growth plans coaching performance and wellbeing to a high bar with no surprises at review time.

• Own delivery and technical direction. Partner with the tech leads on architecture and hold the standard for how the teams design review and ship across two quite different technical domains.

• Hire and raise the bar. Fill the open seats using our High-Agency & AI-Native question bank and a live AI build stage and build a team that stays strong as it grows.

• Drive an AI-native operating rhythm. Engineers using Claude Code and agentic tooling hard with tighter discovery-to-build-to-review loops and you modelling it in how you run the teams.

• Own the operational backbone. On-call health incident practice and clear proactive communication when things go wrong so reliability is a habit rather than a fire drill.

What were looking for

• Engineering management at depth. Youve managed engineers building and running production systems and you can speak to the teams youve grown the delivery youve owned and the performance calls youve made.

• Technical range across both domains. You neednt be the deepest expert in either but you hold your own with senior engineers on both sides: integration and API design identity and SSO and third-party systems on the CTI side; reliability observability incident response and SLOs on the S&O side. You can steer a design review challenge an estimate and make a sensible build-versus-buy or sequencing call. This isnt a hands-on coding seat but it is an engineering one.

• Delivery through ambiguity. Youve kept teams shipping when the structure wasnt fixed and can talk to how you balanced pace quality and people.

• You grow people. Engineers youve coached mentored or levelled up and a real preference for people leadership as the job.

• AI-native by default. You work with AI tooling day to day and expect your engineers to and you can tell AI-assisted speed from AI-shaped slop.

What we offer

Pre-IPO equity with runway to vest before a potential exit. An AI-native engineering environment built around tools like Claude Code. And dynamic re-teaming: you accumulate breadth across missions rather than depth in one fixed lane and your development travels with you through every team change. Because this mandate is first-of-its-kind youre defining how engineering management works here not stepping into someone elses template.

Not for you if

You want to stay predominantly hands-on in the code (we value and pay the engineering track equally) or you see management as a stepping stone rather than the work itself.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Manager