Senior eCommerce Programme Manager

Overall Purpose of Job

To own and drive the end-to-end eCommerce programme roadmap for a high-growth Multi Millon online retail business ensuring the successful delivery of all strategic commercial and operational initiatives.

This role is the central point of coordination across the eCommerce function responsible for translating commercial objectives into executable programmes including international expansion (Europe) platform development customer experience optimisation and revenue growth initiatives.

The role will ensure delivery at pace managing risk cost and performance while embedding a best-in-class programme management discipline aligned to leading multi-channel retailers.

Direct Reports:

Likely matrix leadership across Product Tech Trading Marketing and Operations

Main Duties and Accountabilities

Programme Leadership & Delivery

Own the eCommerce programme roadmap prioritising initiatives aligned to revenue growth margin optimisation and customer experience

Lead the delivery of complex cross-functional projects including:

EU market entry and international expansion

Platform development / integrations

Trading pricing and promotional capability enhancements

Customer journey and conversion optimisation

Ensure all programmes are delivered on time within scope and budget

Commercial Ownership

Translate business strategy into deliverable plans with clear ROI cost control and measurable KPIs

Work closely with Trading Finance and Commercial teams to ensure programmes drive sales margin and customer lifetime value

Maintain strong financial governance across all initiatives

Stakeholder Management

Act as the central point of coordination across eCommerce Technology Supply Chain Marketing and Customer teams

Build strong credible relationships at senior level

Provide clear data-led reporting on programme performance risks and delivery milestones

Governance Risk & Controls

Establish and maintain programme governance frameworks ensuring clear accountability and decision-making

Identify and mitigate risks proactively ensuring minimal disruption to trading performance

Ensure compliance with operational legal and regulatory requirements (particularly for EU expansion)

Operational Excellence

Drive a culture of delivery accountability and continuous improvement

Introduce best practice programme methodologies (Agile / hybrid as appropriate)

Improve speed to market efficiency and scalability of eCommerce operations

Team & Capability

Lead coach and influence cross-functional teams without direct authority

Build internal capability in programme and project delivery

Support succession planning and development of future talent

Key Performance Measures

Delivery of programme roadmap (on time in budget in scope)

Revenue growth and contribution from delivered initiatives

Improvement in conversion AOV and customer journey metrics

Successful launch of new markets (e.g. EU expansion)

Cost control and ROI achievement

Stakeholder satisfaction and delivery confidence

Person Specification

ESSENTIAL

Proven experience in senior programme/project leadership within high-volume eCommerce or online retail

Strong commercial acumen with a clear understanding of revenue margin and trading drivers

Experience working in scaled eCommerce businesses (400m ideally) with exposure to marketplace or omnichannel environments

Demonstrable experience delivering complex cross-functional programmes at pace

Experience of international expansion or multi-market eCommerce

Strong stakeholder management skills able to influence at Executive level

Highly data-driven with strong decision-making capability

Ability to operate in fast-paced high-pressure environments with competing priorities

Strong governance risk management and delivery discipline

DESIRABLE

Background in automotive or retail product-led businesses

Experience in platform transformation / replatforming programmes

Knowledge of eCommerce technologies OMS PIM ERP integrations

Formal programme management qualifications (e.g. MSP PRINCE2 Agile)

Additional Information

Highly visible business-critical role within a scaling eCommerce function

Opportunity to shape the future operating model and international growth

Package aligned to senior market benchmarks (base car allowance bonus)