Senior Digital Account Manager

Digital Account Manager

50000 - 55000 bonus

London (2 days per week)

Our client

Were supporting a digital healthcare consultancy through a period of high growth. After being acquired by the market leader in their industry our client is poised to deliver on their ambitious expansion plans as their client based continues to grow.

This agency crafts experiences across web paid media CRM content and SEO building growth programmes that align with client objectives. They aim to redefine growth in their industry delivering lasting and impactful change whilst taking the stress of marketing away from their clients.

Their leadership sees that their people are the drivers of collaboration & innovation. Each employee is given a budget for training & development to help further their skills in digital whilst being supported in their long-term career progression.

The role

Were hiring for a Digital Account Manager to join the Client Services team and become the primary digital contact for a number of clients.

As Digital Account Manager youll build trust create clarity and ensure that strategy delivery and performance are aligned. This role is the primary day-to-day contact for clients and will lead calls & reviews translating digital strategy into actions.

Were looking for someone with strong digital marketing knowledge & agency experience commercial acumen and client-facing digital strategy experience.

The role in brief

Client relationship management

• Build long-term relationships whilst acting as the primary day-to-day point of contact for a portfolio of clients.
• Lead client calls including monthly performance reviews strategy calls and project updates.
• Manage expectations and addressing issues early and constructivelywhilst ensuring clients understand how the digital strategy supports their business goals.
• Identify opportunities to strengthen and extend client relationships.

Digital strategy and performance

• Work closely with the Digital Director and Digital Marketing Manager to shape and ensure client strategies are aligned with objectives KPIs and commercial outcomes.
• Translate performance data and insights into clear actionable recommendations.
• Support the preparation and delivery of client reports and presentations.

Project and delivery management

• Brief internal teams ensuring scope timelines and objectives are understood.
• Track progress across workstreams to ensure alignment with project schedules and clients are kept up to date on progress.
• Quality check deliverables before they go to clients flagging any risks delays or scope changes early.

Collaboration and internal alignment

• Work closely with Client Success Managers to ensure a seamless client experience.
• Act as the client voice internally ensuring priorities and expectations are clearly communicated.
• Contribute ideas and insights to improve internal processes delivery efficiency and client outcomes.

Were looking for someone who has

• Worked as a Digital Account Manager or Client Manager in an agency role.
• A strong understanding of (one of the following) digital marketing channels: paid media SEO web CRM.
• Managed multiple client accounts and concurrent projects.
• Superb communication and presentation skills.
• Experience working with performance data and translating these insights into actions.

The perks

• 25 days holiday bank holidays your birthday off.
• Flexible working over Christmas / New Year in addition to holiday allowance.
• Bonus scheme.
• A budget for tailored learning plan including industry events.
• Company laptop.
• Pension contributions.
• WeWork membership.
• Hybrid working.
• 1-2 work retreats per annum.
• Mental wellness support and Headspace subscription.

Match Digitalspecialises in connecting talented individuals with businesses in the digital tech media and marcomms industries.