Senior Data Analyst Remediation

Senior Data Analyst - Remediation

Location:Thorpe Park Leeds United KingdomHybridworking.

Unfortunately we are unable to offer sponsorship for this role.

Join us as a Senior Data Analyst (Remediation). Youll play a key role in helping us put things right for our customers. Youll work with data to spot where outcomes may not have been fair or consistent designing and running analysis to identify issues and group impacted customers. From there youll help drive the remediation process forwardworking closely with teams across the business coordinating activity and acting as a central point of contact to make sure everything runs smoothly.

Youll also build and maintain tools (including VBA solutions) to support analysis produce meaningful MI for governance and help track how were performing. Alongside delivering remediation linked to internal incidents or client-driven errors youll look for ways to improve processes systems and data to prevent issues happening again. Youll take ownership of key documentation controls and templates ensuring everything is accurate up to date and aligned with our standards.

This role is ideal for someone who enjoys solving complex problems and bringing people together to get the right outcome. Youll lead on more complex remediation activity support wider team oversight through quality checks and step in for the Ops Risk Manager when neededmaking sure all work delivered is accurate controlled and focused on delivering fair outcomes for our customers.

What we are looking for:

• Strong analytical skills with experience using SQL or SAS to generate insights and translate data into clear actionable recommendations for both technical and non-technical stakeholders
• Proven people management experience (minimum 2 years) with the ability to lead support and develop others
• Good understanding of industry regulations particularly Consumer Duty and Conduct Risk
• Strong stakeholder management skills with the ability to build relationships influence decisions and communicate effectively at all levels
• Excellent problem-solving and decision-making skills with a high level of attention to detail and accuracy
• Proactive and adaptable able to work independently and collaboratively with advanced MS Office skills

Ifyoureexcited about this role butdontmeet every requirement dontworry still apply. Your unique perspective could be just whatwerelooking for.

Whatyoullget:

• A discretionary annual bonusto reward your impact
• 3% flexiblebenefitsthat you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.
• Hybrid workingfor the best of both worldscollaboration and focus.
• Free onsite parking saving you time and money.
• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays and theoptionto buy up to five moregiving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones no matter what.
• A culture that celebrates you and supports your wellbeingwith recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balancedresilientand feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networkslike Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we

Wereon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Timeswereone of the best places to work in the UK (wereproud to be on their Best Places to Work list for thethird yearrunning). Why Because of the people who work here. Warm welcoming and people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day oneyoullhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowellyoullbe making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowellwerecommitted to helping you growboth personally and professionally. We provide the tools support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture gender sexual orientation religion ethnicity age neurodiversity or disability -ifyourepassionate about making credit work better for everyonewedlove to hearfrom you. Our strength lies in our people andwereproud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and help shape fairer outcomes for our customers through data.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process please contact a member of the Lowell Talent Teamwhollbe more than happy to support you.

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