Senior Customer Success Manager, Corporate

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

Location: London (In office presence required 1-2 days a week)

About the Team:

The Customer Success organisation is composed of four teams: pre-sales customer success managers account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

By blending industry knowledge product expertise and a deep understanding of client priorities the team helps organisations uncover new use cases accelerate adoption and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loopinforming product innovation shaping content strategy and ensuring that the evolving needs of the corporate community are consistently reflected in how AlphaSense delivers value.

About the Role:

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense you will be the strategic lead for our most complex and high-value accounts within the Corporate sector. You are responsible for navigating multi-million dollar global organisations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts remaining at the forefront of product and Corporate vertical expertise while scaling your impact across the organisation through account strategy leadership and innovation.

What Youll Do:

• Strategic Account Influence: Navigate and influence multiple business units and key power users across the world largest and most complex global organisations. Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
• Architect Deep Adoption & Value Realization: Synthesise complex usage into actionable insights. Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
• Onboarding & Ongoing Training: As an expert on the product you will guide new clients through onboarding training and best-practice adoption to ensure a strong foundation both virtually and in person.
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP) APIs and Large Language Models (LLMs) with technical stakeholders and platform owners.
• Executive Presence & Communication: Command virtual and in-person rooms with executive presence and leverage powerful strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
• Solo On-Site Leadership: Fully own high-stakes multi-day on-site engagements and lead customer Lunch & Learns tailoring presentations to diverse user groups and core personas using our WWH (Why What How) framework.
• Company Innovation: engage in cross-functional initiatives outside the standard CSM scope such as product feedback loops hiring committees mentorship programs and process innovation to improve team efficiency.

Who You Are:

• 4 -6 years of professional experience in Customer Success or Account Management with a proven track record of managing a strategic portfolio.
• Recognised as a Vertical Expert.
• Ability to travel 20% of time.
• Possess the technical acumen to navigate complex conversations around data integrations APIs and AI-driven market intelligence solutions.
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account focusing on high-level business outcomes over basic feature adoption.
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
• A natural leader who thrives in fast-paced environments and is committed to contributing to the AlphaSense Playbook through mentorship and internal innovation.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers requests for sensitive personal information or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications equipment or training.
• All official communications will come from an @ address.
• If youre unsure about a job posting or recruiter verify it on ourCareers page.

If you believe youve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense pleasecontact us. Your security and trust matter to us.