Senior Customer Engineer

Purpose

The Senior Customer Engineer is a Full-Stack Engineer responsible for the technical direction and implementation of all of Abel & Coles customer-facing technologies. The role comprises hands-on software development as well as technical leadership and contribution to systems architecture. The Senior Customer Engineer plays a key role in shaping and implementing best practice to ensure a smooth Software Development Lifecycle across a broad range of products. Its an excellent role for an engineer who wants to grow their range across web and mobile and all the technologies that support them.

Our Tech Stack

Web: TypeScript Zustand SCSS React Testing Library Storybook

Mobile: React Native TypeScript React Navigation React Hook Form Reanimated Firebase Braintree

Backend: .NET API (OpenAPI/Swagger)

Testing & CI/CD: Jest React Testing Library Azure DevOps CodePush

Environment/Platform: Azure Cloud templated infrastructure

Key Responsibilities

Development and maintenance of several customer-facing products including websites and mobile apps written with and React Native.

Integration of our REST APIs using typed code-generated (OpenAPI/Swagger) clients.

Contribute to our APIs extending updating and maintaining the backend endpoints that power both platforms (.NET).

Own features end-to-end from technical design through delivery release and monitoring.

Provide technical leadership and hands-on guidance to the engineering team setting coding standards architectural direction and best practices across the codebase.

Identify and address technical debt performance bottlenecks and reliability issues in existing systems.

Champion best practices across development DevOps and security.

Help maintain and improve app store releases and multi-environment builds.

Collaborate with cross-functional stakeholders to prioritise the roadmap balancing new feature delivery against consistency of service.

Mentor mid- and junior-level engineers through code review pairing and technical guidance.

Collaborate closely with Product Design and QA in an agile team.

Evaluate and recommend new tools or frameworks that could improve team velocity or system capability. Monitor developments of the frameworks in use.

Key Skills & Competencies

Significant commercial experience as a full-stack engineer with strong TypeScript.

Proven experience with React and React Native including shipping apps to the App Store and Google Play.

Experience building web applications with (or strong React web experience).

Solid understanding of consuming REST APIs (experience with a .NET backend a plus).

Experience with state management using React Context and hooks.

Strong automated testing habits Jest React Testing Library.

Confident with Git and CI/CD pipelines (Azure DevOps ideal).

Excellent communication skills and a collaborative mindset to ensure teams grow their skills together.

Familiarity with Agile practices and how they relate to the Software Development Lifecycle.

Desirable Skills and Experience

SQL / relational database experience (writing and optimising queries working with schemas).

Native mobile experience iOS (Swift/Objective-C CocoaPods) and/or Android (Kotlin/Java Gradle) including building or maintaining native modules.

In-app payments integration (Braintree Stripe or similar).

Firebase (Crashlytics Cloud Messaging/push Remote Config Analytics Performance).

Animation libraries (Reanimated Lottie).

SCSS / modern CSS and state tooling such as Zustand.

Experience integrating customer engagement platforms (e.g. Insider DynamicYield etc.).

Mobile performance profiling and crash triage.

Personal Attributes

Bold genuine and collaborative reflects Abel & Coles friendly supportive and irreverent culture.

Takes ownership of features end-to-end from technical design through to delivery and monitoring and takes pride in the quality and reliability of whats shipped.

Comfortable balancing hands-on delivery with technical leadership and architectural decision-making.

Good agile leadership qualities skilled in helping teams arrive at decisions with a strong affinity for Scrum values and putting the team and its goals first.

Enjoys mentoring and helping colleagues grow with strong written and oral communication and the ability to build relationships with both technical and non-technical stakeholders.

Curious and enthusiastic about new tools frameworks and development methodologies with a strong desire to keep growing personal skills and industry knowledge.

Disciplined and independent self-management skills able to work to deadlines and standards with a minimum of supervision.

Excellent problem-solving skills and the initiative to find innovative technical solutions.

Key Relationships

Developers and Automated Test Engineers (day-to-day collaboration within the Customer Technology team); Product Team (feature prioritisation and roadmap direction); Design and QA (agile delivery of customer-facing products); mid- and junior-level engineers (mentoring and technical guidance); cross-functional stakeholders (balancing new feature delivery against consistency of service).

About Abel & Cole

The Senior Customer Engineer will work with developers and automated test engineers in a team that looks after the shopfront of a constantly changing e-commerce business. They will be guided by our Product Team to develop the most valuable features to make our services easier to use and attractive to customers both new and longstanding.

Abel & Cole is an award-winning online food retailer with its head office based in London. Famous for our seasonal organic fruit & veg boxes we deliver a wide range of excellent organic food to over 40000 peoples homes every week across London and the South the Midlands and the Northwest. No air freighting no silly packaging no nasty chemicals just great food produced by people who really love what they do.

We consider ourselves bold irreverent genuine friendly and honest representing a refreshing alternative to supermarket shopping but without being preachy this is true of our brand and our internal culture which combines friendliness supportiveness and humour with outstanding levels of achievement at work.