Senior CRM Manager (USCA)

Ready to revolutionize healthcare making it faster and more accessible than ever before

How we started:

Founded in 2013 by Dwayne DSouzaHeliosXwas built on a simple but powerful idea: healthcare should be easier to access faster to receive and centred around the individual. From day one weve grown without external funding; scaling profitably through technology disciplined execution and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

Weve earned the trust of millions of people worldwide through category-leading products and well-known brands including MedExpress Dermatica ZipHealth RocketRX and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products led by in-house medical teams researchers and pharmacists at the top of their fields.

In 2025 HeliosX treated more than 1.7 million patients globally and reached 781m in revenue representing 337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone contributing to an estimated 1300 fewer cardiac events. This is growth with measurable life-changing impact at scale.

Today we operate across four international markets with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies further validation of both our momentum and our ambition.

Where were going:

2026 is another significant year for HeliosX. Our ambition is to surpass 1.1bn in revenue continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale were focused on building the technology operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems teams and products that will define the next chapter of digital healthcare. Youll be solving complex problems at pace working alongside exceptional people and building products that genuinely improve lives at scale.

Theres never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Senior CRM Manager is a creative communications thinker and get-your-hands-dirty doer to help nail how we engage customers through CRM. They have excellent analytical strategic and prioritisation skills and a hunger to test and learn their way to success. They will shape how we communicate how we segment and how we entice customers to transact all the while helping them unlock more and more of the value they came to us for.

What youll do

• Delivering overarching CRM strategy within US & Canada markets
• Work collaboratively with other areas of the business such as Product Creative Brand Clinical and Analytics teams to create the most powerful multi-channel CRM programmes
• Deliver new and optimise existing processes and activities for engagement efficacy and efficiency
• Devise implement and report on CRM initiatives which build customer lifetime value
• Optimise and maintain the transactional suite of communications
• Leverage the available data and segmentation to better understand our customers and identify areas of opportunity
• Work closely with Analytics and Engineering to unlock data required to power campaigns
• Continually test and learn to further optimise campaigns
• Design maintain and circulate regular reporting
• Take responsibility for the NPS Surveys and Reviews strategy
• Keep on top of the latest trends and best practices in CRM and bring to the table
• Knowledge-share with other members of the team

What youll bring to HeliosX

• Mid-to-senior direct-to-customer CRM experience
• End-to-end delivery of automated CRM lifecycle initiatives from strategy to analysis
• Experience building campaigns using an Email Service Provider (ESP)
• Experience using BI tools and strong Excel skills
• Data-driven commercially astute and highly analytical
• Creative problem-solver with a can-do self-starting attitude
• Excellent communicator with strong stakeholder management and influencing skills
• Able to multitask prioritise effectively and work at pace across multiple projects
• Comfortable working in fast-paced changing environments and prioritising by business need effort and potential return
• Strong English skills; Braze and strong HTML experience desirable

Life at HeliosX

At HeliosX were building the future of healthcare. That means we need brilliant mission-driven people who are excited to innovate scale and create change.

Heres what you can expect:
- Generous equity allocations with significant upside potential
- 25 Days Holiday ( public holidays)
- Private healthcare including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription gym discounts L&D budget and free Audible subscription



#LI-Hybrid #LI-Senior