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Senior Consultant-Oracle B2C Service Cloud (RightNow) UK
Job Location:
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Senior Consultant
Technology Oracle B2C Service Cloud (RightNow)
Location London
Business Unit ORC
Compensation Competitive
Job Description
We are seeking an experienced Oracle B2C Service Cloud (RightNow) consulting leader to design implement customize andoptimizecustomer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge strong integration and customization skills and the ability to lead complex client engagements and transformation programs.
Your role
You will anchor the engagement from requirements validation and solution design through technical design development testing deployment and stabilization. You will guide project teams on processes and deliverables advise on architecture and design decisions support business pursuits and client workshops. You will additionally shape account-level solution strategy and provide thought leadership across multiple workstreams.
Responsibilities.
Solution Design and Architecture
Development Customization and Integration
Implementation and Delivery Leadership
Preferred
Personal
Besides professional qualifications we placegreat importanceon the candidates personal profile including:
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Technology Oracle B2C Service Cloud (RightNow)
Location London
Business Unit ORC
Compensation Competitive
Job Description
We are seeking an experienced Oracle B2C Service Cloud (RightNow) consulting leader to design implement customize andoptimizecustomer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge strong integration and customization skills and the ability to lead complex client engagements and transformation programs.
Your role
You will anchor the engagement from requirements validation and solution design through technical design development testing deployment and stabilization. You will guide project teams on processes and deliverables advise on architecture and design decisions support business pursuits and client workshops. You will additionally shape account-level solution strategy and provide thought leadership across multiple workstreams.
Responsibilities.
Solution Design and Architecture
- Lead discovery fit-gap architecture and blueprinting for Oracle B2C Service Cloud solutions aligned to businessobjectivesand scalability needs.
- Design end-to-end solutions covering incident management agent desktop and Browser UI customer portal knowledge management analytics workflows business rules and integrations.
- Translate complex requirements into functional designs technical specifications data models interface designs and deployment approaches.
- Provide design governance for security profiles and permissions custom objects performance data retention environment management and operational support.
- Own architecture across multiple service workstreams andadviseclient leadership on roadmap and modernization priorities.
Development Customization and Integration
- Design and develop Custom Processes and Event Handlers BUI extensions or add-ins custom scripts business rules workflows workspaces reports and knowledge solutions.
- Use PHPConnectPHP ROQL JavaScript HTML CSS SQL and supported APIs asappropriate tothe solution.
- Design and implement REST/SOAP integrations with enterprise applications including orchestration through Oracle Integration Cloud or equivalent middleware.
- Apply platform capabilities such as Job Scheduler Element Manager Data Sync External Objects and analytics where relevant.
- Lead troubleshooting root-cause analysis performance tuning code reviews release validation and production stabilization.
Implementation and Delivery Leadership
- Lead full lifecycle deliveries from requirements and solution design through configuration development SIT UAT cutover go-live and post-production support.
- Facilitateclient workshops design sessions demonstrations and user acceptance activities for technical and non-technical stakeholders.
- Manage workstream scope estimates dependencies risks resources releases documentation and quality gates.
- Collaborate with business analysts developers architects project managers integration teams infrastructure teams and Oracle support.
- Mentor junior consultantsestablishengineering standards promote knowledge sharing and contribute to pursuits and internal capability building.
- 10 years of experience with experience on at least 2 3Oracle B2C Service Cloud (RightNow) implementation projects..
- Deep understanding of Oracle B2C Service Cloud architecture data model configuration customization Browser UI customer portal knowledge analytics security and enterprise integration architecture.
- Hands-onexpertisein Custom Processes/Event Handlers BUI extensions or add-ins business rules workflows workspaces custom objects integrations and reports.
- Strong experience with REST/SOAP APIs PHPConnectPHP ROQL JavaScript HTML CSS SQL andintegrationmiddleware such as Oracle Integration Cloud.
- Experience leading client workshops architecture and design reviews estimations complex delivery workstreams and technical teams.
- Experience working with global teams in onshore / offshore model.
Preferred
- Oracle B2C Service Cloud certification.
- Experience with Oracle Fusion Service Digital Customer Service Oracle Sales or other Oracle CX applications.
- Experience with Agile and DevOps practices automated deployment source control and environment/release management.
Personal
Besides professional qualifications we placegreat importanceon the candidates personal profile including:
- High analytical and problem-solving capability
- Strong customer orientation and stakeholder management
- High-qualityawareness and attention to detail
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
