Senior Consultant

We are seeking an experienced Senior Consultant to join our Application Support practice.

In this role you will provide Level 3 support for a portfolio of business-critical Microsoft applications helping customers maintain stable secure and high-performing services. You will investigate and resolve complex technical issues deliver minor enhancements and approved change requests and contribute to the ongoing improvement of supported applications and services.

Working closely with customers and internal teams you will act as a senior technical escalation point providing expert guidance driving problem resolution and supporting the successful delivery of application improvements. This is an excellent opportunity for an professional who enjoys a combination of technical problem solving customer engagement and hands-on development in a managed services environment.

Key Responsibilities

Provide Level 3 support for business-critical customer applications.

Deliver application enhancements change requests and project work across customer portfolios.

Investigate and resolve complex incidents defects and performance issues.

Work directly with customer stakeholders to gather requirements and provide technical advice.

Act as a senior technical resource across customer accounts and mentor junior consultants.

Assist with Azure DevOps pipeline maintenance and automation opportunities.

Qualifications :

• Essential Skills & Experience

C# / .NET Framework / .NET Core

MVC / Web APIs

SQL Server troubleshooting

L3 support experience

Incident / Problem / Change Management

Minor enhancement and change delivery experience

Experience supporting business-critical applications in managed service environments.

Strong customer-facing consultancy and stakeholder management skills.

• Desirable Skills

Experience supporting applications hosted within Microsoft Azure.

Azure DevOps and CI/CD pipeline exposure.

Power Platform.

Logic Apps.

SSIS and ETL processes.

Oracle databases.

Experience supporting integrations with third-party systems.

Experience working within public sector environments.

Microservices architecture.

ITIL Foundation certification.

Microsoft Azure certifications.

Security Clearance (SC) or eligibility to obtain SC clearance.

• Personal Attributes

Customer-first mindset

Strong analytical and problem-solving abilities

Excellent communication skills

Collaborative and self-motivated

Commitment to continuous learning

• The successful candidate will:

Consistently deliver high-quality Level 3 support across supported applications.

Reduce repeat incidents through effective root cause analysis.

Improve application stability performance and supportability.

Maintain strong customer satisfaction through proactive communication and technical expertise.

Contribute to knowledge sharing and technical capability development within the team.

Support the successful delivery of minor enhancements upgrades and continual service improvement initiatives.

Additional Information :

Why Version 1 

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits 
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme 
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance 
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme 
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies 
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat 
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. 
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes. 

And many more exciting benefits drop us a note to find out more.   

Version 1 is an equal opportunities employer. 

We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring including those shaped by disability and neurodiversity. 

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact your recruiter at Version 1. We will consider all requests carefully respectfully and confidentially. 

Remote Work :

No

Employment Type :

Full-time