Senior Complex Loss Handler – Major & Complex Claims, Liability

Closing Date 25th July 2026

Starting Salary 60000 DOE

This is a great job for someone who...

Has significant experience managing complex liability claims and is looking to use their technical expertise to influence outcomes on some of Avivas most challenging cases. You may already be handling high-value Employers Liability Public and Product Liability claims and be ready to take on broader responsibility within a highly skilled team.

A bit about the job

Our Major & Complex Claims team manages some of Avivas most significant liability claims helping customers through challenging situations while protecting the long-term sustainability of our this role youll take ownership of a portfolio of high-value and complex Employers Liability Public Liability and Product Liability claims including Third Party Property Damage cases. Youll work closely with brokers customers legal partners and internal stakeholders to deliver fair timely and cost-effective outcomes. Youll also play a key role in driving technical excellence improving claims performance and sharing your expertise across the wider team.

Skills and experience were looking for

• Significant experience managing complex and high-value liability claims.

• Strong technical knowledge of Employers Liability Public Liability and policy wording interpretation.

• Excellent negotiation communication and stakeholder management skills.

• Experience delivering robust indemnity spend management and customer-focused outcomes.

• Experience of Third Party Property Damage claims would be beneficial but is not essential.

What youll be doing

• Managing a portfolio of high-value and complex liability claims from investigation through to resolution.

• Delivering fair timely and commercially sound outcomes for customers and Aviva.

• Working closely with solicitors brokers suppliers and internal stakeholders.

• Sharing technical expertise to support capability and performance across the wider Claims function.

• Contributing to continuous improvement initiatives and technical excellence within Major & Complex Claims.

Whatyoullget for this role:

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues one of the ways we live up to that promise is by investing in have so much to offer when it comes to being an Aviva colleague.

• Starting salarycirca 60000 (depending on location skills experience and qualifications)

• Bonus opportunity 12%of annual salary Actual amount depends on your performance and Avivas.

• Generous pensionscheme - Aviva will contribute up to 14% depending on what you put in.

• 29days holidayplus bank holidays and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts

• Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earnscheme

• Brilliantly supportive policiesincluding parental and carers leave

• Flexible benefitsto suit you including sustainability optionssuch as cycle to work

• Make a difference be part of our Aviva Communitiesand use your 3 paid volunteering days to help others

• We take your wellbeingseriously with lots of support and tools

Take a lookto learn a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

Wereinclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if youdont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wedlove it if you couldsubmityour application online. If yourequirean alternative method of applying or if you have any queries in relation to the vacancyplease