Senior Collections Analyst

Are you a results-driven collections professional who balances empathy with firm negotiation Join our high-impact team in London to drive cash collections streamline financial processes and directly safeguard the companys fiscal this role you will be the key bridge between Accounts Receivable Customer Success and our global customer base delivering a world-class customer experience while driving financial results.

What Youll Do:

• Drive Process Excellence: Define document and continuously improve end-to-endcollections strategies and automated billing procedures.
• Proactive Balance Resolution: Investigate complex balances conduct routinefollow-ups and resolve outstanding payments in a timely and professional manner.
• Problem Solving & Escalations: Identify root causes behind billing discrepancies shortpayments and refund requests; partner with leadership to address key trends.
• Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metricsto keep cross-functional stakeholders aligned.
• Cross-Functional Partnership: Collaborate closely with Customer Success and ARteams while providing an exceptional experience to internal and external stakeholders.
• AI & Automation Optimization: Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows manage automated outreach and maximize recovery efficiency.

What Were Looking For:

• Bachelors degree in accounting finance or a related field preferred
• 23 years of progressive collections or accounts receivable experience
• Strong understanding of end-to-end AR processes and cash collection strategies
• Knowledge preferred in SQL for data extraction financial analysis and reporting
• Fluency in English at least one additional European language is strongly preferred
• Hands-on experience with modern ERP billing systems and AI-driven collection platforms (such as Stuut) along with flexibility to work with new AI tools and systems
• Exceptional communication prioritization and problem-solving skills in high-growthsettings