Senior Clinical Operations Manager (11 month FTC)

Location: UK Based Remote-first (with monthly travel to London)

At Unmind were here to create better mental health.

We believe mental health should be a source of strength not struggle for people teams and entire organisations.

We combine science technology and human care to help companies like Uber Disney Major League Baseball and the NHS improve mental health and drive performance.

Now were looking for more brilliant people to help us do it.

Our Values

Were building a company where ambition and empathy go hand in hand.

Outpace the rest Move fast. Deliver excellence.

Stronger together We go further faster together.

Client first We win when our clients win.

Inclusion & Belonging

Were building a place where everyone feels seen heard and supported and where difference is celebrated.

If you need adjustments during the process tell us when you apply or email .

Learn more about how we hire and our commitment to equity in our

This role is a 11 month FTC for maternity cover.

Unmind is transforming workplace mental health and were looking for an experienced Senior Clinical Operations Manager to lead the day-to-day running and continuous improvement of our practitioner network enabling the smooth running of Unminds therapy and coaching service. This role combines clinical operations expertise with strong judgement clear decision-making and a commitment to high standards.

In this role working closely with the Head of Global Care and Head of Operations your focus will be quality engagement and operational excellence across the practitioner network.

What youll do

• Own day-to-day operational excellence for a growing practitioner network maintaining high standards and a great end-to-end experience for practitioners and clients.

• Oversee practitioner performance and drive quality improvements including defining and maintaining policy standards and ways of working.

• Oversee complex complaints and escalations including investigation risk management and timely clear responses.

• Own network engagement including the practitioner communications calendar and outbound activity (updates newsletters webinars and campaigns).

• Lead with clear decision-making strong judgement and pragmatic delivery in a fast-moving environment documenting decisions as you go.

• Be a subject matter expert on practitioner policies and Unmind platforms.

• Deliver cross-functional roadmap initiatives that impact the practitioner network.

• Support the wider operations & commercial functions as needed.

In the spirit of equity and continuous growth we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However some experience in the following is important for this position:

• Direct experience working in a clinical operations role and digital platform setting

• Psychology/Clinical background is preferred or understanding of therapy/coaching practice requirements

• Community management and communications experience

• Strong project management skills

• Strong listening skills and an ability to work harmoniously within an experienced detail oriented supportive team

• Able to challenge constructively and commit to team decisions

• Comfortable with ambiguity agility and flexibility in a startup environment

Tip for candidates: If youre unsure whether to apply do. We know great people dont always tick every box.

We believe wellbeing and performance go hand-in-hand and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday birthday celebration days

Revive & Thrive Days company-wide Friday off monthly

Flexible working early Friday summers

Remote-first within the UK with monthly in-person meet-ups and access to a London co-working space

Annual learning budget learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

See all benefits on our Careers Page

Required Experience:

Manager