Senior Client Service Executive

Contract type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Closing date: 17th June 2026

Royal London Asset Management are looking for a Senior Client Service Executive to provide high-quality proactive service to discretionary wealth management clients and platforms. Acting as a key point of contact across the client lifecycle youll combine strong operational expertise with the ability to manage complex client requirements and deliver excellent outcomes.

• Act as a senior point of contact for day-to-day client servicing including handling escalations
• Deliver a proactive service model anticipating client needs and providing clear timely updates
• Support client retention through service reviews and relationship management activities
• Manage complex client structures and segregated mandate requirements
• Coordinate internal stakeholders across Portfolio Management Trading Operations Risk Compliance and Product
• Lead or support onboarding transitions and resolution of operational queries
• Coordinate client reporting support governance requirements and identify continuous improvement opportunities

• Strong experience in client servicing within asset management or wealth management
• Solid understanding of investment operations and onboarding processes including AML/KYC
• Experience managing complex client mandates and bespoke requirements
• International client experience is highly desirable
• Strong stakeholder management and communication skills
• Excellent problem-solving skills and high attention to detail
• Understanding of regulatory and governance requirements
• Proactive mindset with a focus on continuous improvement

Royal London Asset Management (RLAM) part of the Royal London Group is one of the UKs leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients capital exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.

Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance.

Were an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.