Senior Client Service Analyst (Pharma Market Intelligence)
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Job Summary
We are recruiting a bold mind to work as a Senior Client Service Analyst with experience in client-facing roles customer success account management or healthcare/pharmaceutical analytics.
In this role you will partner with leading pharmaceutical clients helping them maximize the value of IQVIAs market intelligence solutions while building strong long-term relationships. You will combine analytical thinking problem-solving and stakeholder management to support client success and business growth.
Essential Functions:
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction under supervision.
- Assists team members to build establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact possibly focused on a specific product or service.
- Ensures through review and verification that the product deliverable meets the customers specifications including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures clients obligations are met.
- Researches analyzes and responds to client that require an in-depth understanding of the client specific business line and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
Qualifications:
- Bachelors degree or equivalent experience. Healthcare or L&S would be a plus.
- Experience in Client Services Customer Success Account Management or a similar client-facing role.
- Strong analytical mindset and confidence working with data.
- Excellent communication and stakeholder management skills.
- Ability to build trusted client relationships and manage challenging situations.
- Experience within healthcare pharmaceuticals life sciences or market intelligence is a plus.
- Proficiency in Excel and other business tools.
We invite you to join IQVIA
IQVIA is a leading global provider of advanced analytics technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age race national origin gender or other protected status.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
Senior IC
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
