Senior Civil Enforcement Officer Parking

Surrey Heathhavean exciting opportunity within the Council for a self-driven and motivated Senior Civil Enforcement Officer to join our team. You will support the Parking Manager in securing the continuous improvement and success of our off-street parking service.

Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativitywelcomingnew ideas.

About the Role

• To lead and supervise the car park team responsible for theday to dayoperation and enforcement of all council owned / managed off street parking facilities

• To work on a 4 on 4 off rota including some early evenings until 20:00hrs. This will include regular weekend work to ensure a senior officer is present every day.

• Oversee and develop staffing rotas to ensure service is fortempand casual seasonal staff and inform the Parking Services Manager.

• Ensure that customers experience as high quality a parking service as possible within the confines of service budgets and resources.

• Enforce all car park rules and regulations through the issuing of Penalty Charge Notices.

• Regularly patrol all levels of Town Centre car parks and outlying car parks to issue notices interact with customers check litter cleanliness and state ofrepairand provide excellent customer service

About You

Provenexperienceworking within the Traffic Management Act 2004andoff streetparking protocols and hold a relevant parking enforcement certification

Provenexperience in a supervisory role

Experiencein dealing withdayto daycar park operations including the issuing of penalty Charge Notices

Ableto investigateand respond tocustomer complaintsina timelyand diligentmanner

Team player providingsupport duringdifficult times/ incidents

Additional Information

Benefits

We offer a generous benefits packageincludinga minimum of 23 days annual leave rising to 28daysafter 5 years service plus Bank Holidays a generous local government pension scheme free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local PlacesLeisureCentre and great savingsfrom supermarkets shopping cycle to work schemes and holidays via the My Staff Shop scheme.

Closing date: 19th July 2026

Interview date:Week commencing 19th or 26th July 2026

Contact details

For an informal discussion please contactAlan BurnsParkingManager on0

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the are also open to conversations about flexible working on many of our roles so please feel free to ask us about working patterns during the recruitment process.

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