Senior Change Lead Organizational Productivity

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.

This role is critical to ensuring that organisational change initiatives are successfully adopted and deliver their intended business outcomes. By developing tailored change management strategies engaging key stakeholders and providing coaching and support throughout the change journey the role helps minimise resistance and build commitment across the organisation. It ensures that employees are equipped with the knowledge skills and confidence required to embrace new ways of working through effective communication and training plans. Additionally by monitoring adoption measuring impact and addressing challenges proactively the role helps maximise the value of change investments reduce implementation risks and support sustainable business transformation.

Key Responsibilities May Include:

• Develop tailored change management strategies and approaches to ensure effective implementation of change based on the scope and complexity of the initiative.
• Lead stakeholder engagement including mapping prioritization and developing plans to ensure buy-in and commitment to change at all levels.
• Coach and support sponsors and stakeholders in delivering and adapting to the change helping them navigate challenges and driving alignment.
• Collaborate with stakeholders to assess the impact of changes using insights to shape strategies communication and training plans.
• Develop and implement communication and training plans to equip stakeholders with the skills and knowledge needed for successful change adoption.
• Ensure the organization is ready for the change by managing and addressing potential resistance and facilitating a smooth transition.
• Monitor measure and maximize adoption of change providing ongoing assessments and demonstrating the value of both the change initiative and change management efforts.

Purpose of the Role

• Lead the change agenda for the Customer Service Enablement Programme ensuring successful adoption of new processes capabilities technologies and ways of working.
• Support the design and implementation of EUs target operating model partnering with 3rd parties markets and functions to assess organisational structures roles skills capabilities tooling and processes.
• Drive organisational effectiveness and continuous improvement across the EU organisation delivering incremental changes that enhance effectiveness collaboration employee experience and business performance.

Skills and Experience

• Proven change management expertise with a track record of delivering organisatinal change or complex business transformation programmes and embedding sustainable behavioural change.
• Operating model experience including role assessment capability mapping workforce planning agency management and ways of working redesign.
• Strong stakeholder management and influencing skills able to build credibility and drive alignment across senior leaders functional / country teams and external partners.
• Experience designing and executing change and engagement strategies including communications training adoption planning impact assessment and resistance management.
• Analytical and delivery-focused mindset with the ability to translate business objectives into practical improvement initiatives track outcomes and manage multiple priorities across a matrix environment.

Hybrid Remote

Active Listening Adaptability Agile Methodology Change Management Communication Empathy Experimentation Project Delivery Storytelling Taking Ownership Teamwork Understand Customers

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

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