Senior Business Analyst

Salary:% annual performance-based bonus
Contract: Permanent
Working Pattern: Monday to Friday
Location: Hybrid Cardiff or Redhill office

We are seeking an experienced Senior Business Analyst to join our team in a dynamic fast-paced Agile environment. This role is key in reviewing analysing and evaluating business systems processes and client needs to support the delivery of strategic business objectives.

You will work closely with stakeholders across the organisation acting as a bridge between business and technical teams while driving requirements improving processes and contributing to successful project delivery. This role also offers the opportunity to mentor and guide junior Business Analysts and take a leadership role across complex initiatives.

• Lead and manage business analysis activities across assigned projects
• Collaborate with stakeholders to elicit requirements and propose effective solutions
• Act as a liaison between business units technical teams and third-party vendors
• Produce and maintain high-quality documentation including requirements use cases and process flows
• Support systems mapping and integrations
• Contribute to the implementation of new technologies aligned with business goals
• Evaluate software solutions and enhancement requests for feasibility
• Coordinate with development and QA teams to ensure requirements are met during testing
• Deliver system demos and support the creation of training materials
• Contribute to BA standards policies and best practices
• Mentor and coach junior Business Analysts
• Support BA practice development and communications
• Provide regular updates on project progress and workload status

• Degree in IT Computer Science or equivalent experience
• Minimum of 5 years experience as a Business Analyst
• Strong experience in requirements elicitation documentation and management
• Proven experience working within Agile delivery environments
• Solid understanding of SDLC and system design principles
• Experience using SQL for data analysis and reporting
• Background in insurance claims systems particularly international assistance and travel claims
• Strong analytical skills with the ability to improve workflows and system integrity
• Demonstrated experience leading or mentoring other Business Analysts
• Ability to independently manage smaller initiatives and enhancements
• Experience triaging and coordinating production issues
• Strong stakeholder management and communication skills
• Excellent documentation skills (including tools such as Visio and MS Office)
• Highly organised proactive and able to work both independently and collaboratively
• Comfortable working in a fast-paced multi-project environment

• Technical and professional expertise
• Strong stakeholder engagement and communication skills
• Commitment to continuous improvement
• Effective planning and organisational ability
• Positive and solution-focused mindset

• Business Analysis certification (e.g. BCS CBAP)

• Competitive salary with annual performance-based bonus
• Hybrid working (Cardiff or Redhill office)
• Bupa dental cover
• Health Shield cash plan (optical and everyday healthcare)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days
• Birthday off and Christmas Eve off
• 22 days holiday bank holidays (increasing to 30 days with service)

If youre a proactive and experienced Business Analyst looking to take the next step into a senior impactful role wed love to hear from you.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin religion gender gender identity or expression sexual orientation genetic information disability age veteran status and other protected statuses as required by applicable law.