Senior Briefing Specialist

Toshiba Global Commerce Solutions is seeking a Senior Briefing Specialist to deliver world-class customer executive partner analyst and sales engagement experiences within our Commerce Innovation Studio (CIS) and Executive Briefing Center (EBC). This highly visible role combines customer engagement technology demonstrations business storytelling event execution and operational excellence to create memorable experiences that showcase Toshibas innovative retail technology portfolio.

Working closely with sales marketing product management solution architects software developers hardware specialists and innovation leaders the Senior Briefing Specialist develops a deep understanding of Toshibas retail ecosystem and translates complex technologies into compelling business value stories. The individual serves as a trusted ambassador of the Toshiba brand ensuring every briefing demonstration and hosted event delivers meaningful business outcomes and strengthens customer relationships.

The ideal candidate is an engaging presenter exceptional organizer and customer advocate who thrives in a fast-paced environment while balancing strategic planning with flawless execution.

• Bachelors degree in Business Marketing Communications Information Technology Retail Management or a related discipline; or equivalent professional experience.
• Minimum of 5 years of experience in customer-facing roles involving retail technology presentations sales support training hospitality executive briefings customer experience programs or related environments.
• Exceptional verbal written presentation and facilitation skills.
• Demonstrated ability to manage multiple concurrent events and deliver white-glove customer experiences.
• Strong project management and organizational skills with the ability to coordinate multiple stakeholders timelines dependencies and priorities.
• Proficiency with Microsoft 365 applications including PowerPoint Copilot Teams and Outlook.
• Ability to confidently engage with customers executives partners and cross-functional teams.
• Strong attention to detail and commitment to delivering exceptional customer experiences.

• Experience within retail technology retail operations customer experience or technology demonstration environments.
• Knowledge of point-of-sale systems self-checkout solutions retail software platforms or store operations technologies.
• Experience supporting executive briefing centers innovation centers experience centers customer engagement programs or demonstration environments.
• Understanding of emerging technologies including artificial intelligence automation computer vision cloud platforms and data analytics.
• Experience coordinating executive meetings event logistics catering scheduling and hospitality services.
• Proven ability to work effectively with senior leadership and represent a brand in high-profile customer-facing situations.
• Demonstrated success delivering engaging presentations demonstrations and events.
• Strong executive presence facilitation and relationship-building skills.
• Passion for creating exceptional customer experiences.
• Experience leveraging AI tools to improve operational efficiency and customer engagement.

• Deliver engaging customer-centric presentations and demonstrations that align Toshibas capabilities with customer business objectives and retail challenges.
• Translate technical features and solution capabilities into compelling business outcomes for executive and operational audiences.
• Conduct demonstrations of Toshiba hardware software self-checkout point-of-sale store operations and connected retail solutions.
• Configure maintain and optimize demonstration environments to ensure a seamless customer experience.
• Continuously expand expertise in emerging retail technologies and industry trends including AI automation computer vision cloud technologies and advanced analytics.
• Recommend enhancements to demonstration content briefing experiences and customer engagement strategies.
• Collaborate with product innovation and solution teams to ensure demonstrations reflect the latest capabilities and market trends.

• Support the planning and execution of customer briefings executive meetings quarterly business reviews webinars analyst engagements partner events and internal corporate events.
• Serve as a host and customer advocate throughout all engagement activities.
• Facilitate executive customer analyst and partner meetings while ensuring a professional high-touch experience.
• Tailor messaging content demonstrations and customer journeys to address audience-specific business needs and priorities.
• Partner with sales product and marketing teams to create differentiated customer experiences that highlight innovation and measurable business value.
• Contribute to positioning Toshiba as a thought leader within the retail technology industry.

• Manage the operational execution of Executive Briefing Center and Commerce Innovation Studio engagements.
• Coordinate multiple concurrent briefing schedules while maintaining exceptional service standards and flawless execution.
• Oversee planning activities including agenda development room preparation catering coordination executive hosting logistics and customer communications.
• Manage strategic scheduling and execution of high-impact customer partner and executive engagements.
• Maintain briefing records objectives attendee information outcomes and post-event documentation within briefing management systems.
• Support continuous improvement initiatives through process optimization expense tracking AI-enabled efficiencies and operational best practices.
• Develop and maintain broad expertise across Toshibas retail solutions portfolio including:
  • Point-of-sale systems
  • Self-checkout solutions
  • Retail software platforms
  • Loss prevention technologies
  • Store operations solutions
  • Digital commerce integrations
  • Retail analytics platforms
  • AI-enabled retail technologies
  • Hardware peripherals and connected devices
• Perform additional responsibilities and special projects as assigned.

This role directly contributes to Toshibas ability to build stronger customer relationships enhance brand perception and increase customer engagement through strategic executive briefing experiences and hosted events. High-impact customer engagements help accelerate sales opportunities influence pipeline growth improve win rates strengthen customer loyalty support cross-sell and upsell opportunities and enhance overall customer satisfaction. The position plays an important role in supporting marketing-influenced pipeline growth increasing customer lifetime value and reinforcing Toshibas position as a trusted retail technology leader.

The Senior Briefing Specialist operates in a highly visible fast-paced environment that requires balancing strategic planning with hands-on execution. The role demands coordination across sales marketing product management engineering executive leadership and customer stakeholders while simultaneously managing multiple engagements with unique objectives audiences and logistical requirements.

Success requires exceptional organization adaptability problem-solving skills executive presence and the ability to deliver polished experiences under tight deadlines while ensuring every interaction reinforces Toshibas brand innovation leadership and customer commitment. The Senior Briefing Specialist is also responsible for maintaining accurate records within briefing management systems including agenda updates attendee details objectives outcomes and other critical engagement information to ensure successful execution and continuous improvement of the customer experience.