Senior Application Support Analyst

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Job Description:

• Provide proactive support for incidents and service requests assigned to the Applications Support team.
• Investigateanalyseand resolve applicationsystemand data-related issues across Azure-hosted environments.
• Act as a senior escalation point for Frontline Support Analysts providing guidance and technicalexpertise.
• Lead service improvement initiatives to enhance application stabilitymonitoringand operational efficiency.
• Collaborate with System Support teams and subject matter experts to implement new monitoring alerting and support processes.
• Take ownership of complex incidents root causeinvestigationsand recurring problem resolution activities.
• Ensure systems meet agreed service levels uptimetargetsand strict KPIs.
• Maintainaccuratetechnical documentation and promote knowledge sharing across the team.
• Support application platformsrunning onMicrosoft Azuredatabasesandcontainerisedenvironments.
• Work closely with internal stakeholders third-partysuppliersand technical teams to deliver high-quality support services.
• Identifyopportunities to reduce errors automateprocessesand improve customer outcomes.

• Experience supporting business-critical applications in a production environment.
• Strong knowledge of Microsoft Azure cloud services and Grafana monitoring.
• Experience supporting Azure-based applications.
• Hands-on experience with Kubernetes ContainersPodsand Microservices.
• Strong knowledge of Microsoft SQL Server and/or Oracle PL/SQL.
• Experience supporting applications that use Microsoft SQL and Oracle databases.
• Proven incident management and troubleshooting experience.
• Experience working within an ITIL-based support environment.
• Strong analytical and problem-solving skills.
• Experience workingtoand achieving service level agreements (SLAs) and KPIs.
• Ability to create andmaintainclear technical documentation.
• Excellent written and verbal communication skills.

• PowerShell scripting.

• LinuxUnixor Ubuntu administration.

• SFTP technologies.

• T-SQL.

• XML and XSLT.

• SOAP-based integrations.

• Grafana monitoring tools.

• Databricks.

• HDS.

• Advanced Microsoft Excel skills.

• Experience working within highly regulated or operationally critical environments.

• Ability to work independently while managing multiple priorities effectively.

• Strongorganisationaland time management skills.

• Resilient and calm under pressure in a fast-paced support environment.

• A proactive approach toidentifyingand resolving issues.

• Excellent stakeholder management skills with the ability to engage at all levels.

• Strong attention to detail and commitment to quality.

• Collaborative team player who actively shares knowledge and best practice.

• Flexible and adaptable approach to changing business requirements.

• Willingness to take ownership and accountability for outcomes.

• Continuous improvement mindset with a focus on delivering operational excellence.

How this aligns to Capita values

• Achieve Together: We collaborate across teams share knowledge and support one another to deliver the best outcomes for our customers and colleagues.
• Customer First Always: We put customer needs at the heart of everything we do ensuring reliable high-quality service and continuous improvement.
• Fearless Innovation: We embrace new ideas technologies and ways of working to improve services solve problems and drive better results.
• Everyone is Valued: We foster an inclusive environment where every colleague is respected supported and empowered to contribute their best work.

Join Capita Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services helping some of the UKs most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter more efficient solutions that make a real difference. Our work spans diverse sectorsgovernment healthcare education and financeoffering you the chance to contribute to projects that impact millions of lives. At Capita youll be part of a collaborative forward-thinking team that values creativity growth and inclusion.

Were committed to your development and success providing opportunities to learn progress and shape better outcomes for customers and communities. If youre ready to make an impact and grow your career Capita is the place for you. Check out our website

Whats in it for you

• Hybrid designated office at Coventry occasional travel required to the office
• Competitive salary
• 23 days holiday rising to 27 (pro rata) plus the option to buy more after qualifying period
• Paid volunteering daywith a charity of your choice
• Generousfamily leave policies including 15 weeks fully paid maternity adoption and shared parental leave
• Cycle2Work scheme pension life assurance and more

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black Asian and other ethnic minority backgrounds.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

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