Senior Application Operations Engineer

• Maintain secure and accurate configuration management of IT assets and service components verifying asset location and status ensuring services meet business needs and performance targets and managing routine configuration installation and reconfiguration of database and related products.
• Analyse assess document and implement change requests evaluating potential impacts and contributing to continuous service improvement by identifying process optimisation opportunities and supporting the implementation of approved solutions.
• Diagnose prioritise investigate and resolve incidents taking ownership of issues through to mitigation resolution or appropriate handover while consulting specialists where necessary to achieve effective outcomes.
• Investigate problems and trends initiating and monitoring actions to identify root causes determine appropriate remedies assist with their implementation and establish preventative measures to reduce recurrence.
• Develop structured solutions and frameworks by gathering inputs applying logical methodologies and using management systems software tools and technical concepts to support effective decision-making and service delivery.
• Monitor analyse and report on system performance using logical schemata to investigate issues collect performance statistics create reports optimise performance and forecast future resource requirements.
• Support testing activities by reviewing requirements and specifications defining test conditions identifying risks and issues executing tests and analysing and reporting on test activities and outcomes.
• Engage with users and stakeholders to understand needs gathering and analysing qualitative and quantitative user evidence defining appropriate research approaches and translating user insights into meaningful service and business outcomes.

This role is aligned to the senior application operations engineer role within the Digital and Data Profession.

Please review the above link to understand the skill expectations.

1. Lead criteria Experience managing and supporting systems including providing application support and delivering effective userfocused solutions that meet the needs of stakeholders across operational environments.

1. Experience of the Systems Development Lifecycle (SDLC) including experience of database design coding and documentation with the ability to analyse troubleshoot and resolve technical issues efficiently while supporting continuous service improvement.
   
2. Excellent communication and stakeholder engagement skills building collaborative relationships across technical and nontechnical audiences influencing outcomes and translating complex issues into clear accessible solutions that deliver customer value.

You can find out more about Success Profiles Behaviours here:Behaviour levels - Success profiles: candidate guide -

Apply online providing a CV and Supporting Statement (of no more than 1000words) which provides evidence of how you meet the Experience listed in the Success Profile above.

Both the CV and the supporting statement provided will be assessed against the criteria for the role.

We will test your experience as part of the sift process and if successful you will be invited to an assessment and interview where we will test these again along with the behaviours and technical skills listed above. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.

In the event of a large number of applications an initial sift will be conducted using the CV and supporting statement on Lead Experience 1 as listed above. Candidates who pass the initial sift will have their applications fully assessed against the other Experience criteria.

If invited for further assessment this will consist of an interview and a practical coding exercise which candidates will be asked to summarise and demonstrate as part of a presentation to test the required technical skills. Details of the exercise and presentation will be shared in advance of the interview. Candidates will also be asked a series of questions to test their behaviours and experience.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Assessments are scheduled for w/c 5th October 2026 however this may be subject to change.

This role is open to internal candidates andCommon citizenshiporganisations only.

Sponsorship

Skilled Worker sponsorship is not available for this role. As a result we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Recruitment Principles

As a government organisation we adhere to the Civil Service Commission Recruitment Principlesand we investigate anycomplaints received in relation to recruitment cases.

This post is part of the Government Digital and Data (GDD) profession and currently attracts a 3000 annual GDD pay supplement which is paid monthly. Pay supplements are reviewed regularly.