Senior Application Operations Engineer B2
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Job Summary
This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Would you like the opportunity to grow and develop your digital skills in a role that covers leading a small team managing the operation maintenance support and testing of services that impact on the lives of the people of Scotland If the answer is yes then this exciting opportunity could be for you!
National Records of Scotland (NRS) Strategy Delivery and Digital Transformation directorate provides technology for the services we deliver to our customers including Architecture & Business Analysis Project and Programme Delivery Service Management Cyber Security Infrastructure Engineering & Support Data and Digital Engineering & Support. This role sits within the digital and data engineering team in the IT Operations area which is comprised of software engineers data engineers a data analyst a test engineer an application operations engineer and a senior application operations engineer (this post).
You will lead a small team in the day-to-day management of a suite of applications including deploying releases carrying out maintenance activities supporting the resolution of technical issues testing and liaising with end-users as required. You will lead and contribute to the ongoing management of these applications developing specialist knowledge of the systems they support and help maintain the underlying platforms and environments that enable their effective operation.
- Maintain secure and accurate configuration management of IT assets and service components verifying asset location and status ensuring services meet business needs and performance targets and managing routine configuration installation and reconfiguration of database and related products.
- Analyse assess document and implement change requests evaluating potential impacts and contributing to continuous service improvement by identifying process optimisation opportunities and supporting the implementation of approved solutions.
- Diagnose prioritise investigate and resolve incidents taking ownership of issues through to mitigation resolution or appropriate handover while consulting specialists where necessary to achieve effective outcomes.
- Investigate problems and trends initiating and monitoring actions to identify root causes determine appropriate remedies assist with their implementation and establish preventative measures to reduce recurrence.
- Develop structured solutions and frameworks by gathering inputs applying logical methodologies and using management systems software tools and technical concepts to support effective decision-making and service delivery.
- Monitor analyse and report on system performance using logical schemata to investigate issues collect performance statistics create reports optimise performance and forecast future resource requirements.
- Support testing activities by reviewing requirements and specifications defining test conditions identifying risks and issues executing tests and analysing and reporting on test activities and outcomes.
- Engage with users and stakeholders to understand needs gathering and analysing qualitative and quantitative user evidence defining appropriate research approaches and translating user insights into meaningful service and business outcomes.
Responsibilities
- Asset and configuration management - Level: working
- Availability and capacity management - Level: working
- Change management - Level: working
- Continual service improvement - Level: working
- Incident management - Level: awareness
- Ownership and initiative - Level: working
- Problem management - Level: working
- Service focus - Level: working
- Service management framework knowledge - Level: working
- Technical specialism - Level: working
- Technical understanding - Level: working
- Testing - Level: working
- User focus - Level: working
This role is aligned to the senior application operations engineer role within the Digital and Data Profession.
Please review the above link to understand the skill expectations.
1. Lead criteria: Experience managing and supporting systems including providing application support and delivering effective userfocused solutions that meet the needs of stakeholders across operational environments.
- Experience of the Systems Development Lifecycle (SDLC) including experience of database design coding and documentation with the ability to analyse troubleshoot and resolve technical issues efficiently while supporting continuous service improvement.
- Excellent communication and stakeholder engagement skills building collaborative relationships across technical and nontechnical audiences influencing outcomes and translating complex issues into clear accessible solutions that deliver customer value.
Additional Information
Dealing with more complex issues a senior application operations engineer is responsible for code deployment and co-ordinating change-based activities such as taking services live. Depending on the complexity and size of a project and the likely impact it will have on the business you might manage and maintain certain aspects of an application.
Working Pattern
This role is a permanent level transfer opportunity.
Our standard hours are 35 hours per week we offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.
Applications for this position will only be accepted from substantive B2 grade employees.
Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).
Vacancies close at 23:59pm on Friday 28 August.
Selection Process
All applicants will be invited to an informal discussion with the hiring manager. There will be no formal testing or assessment.
Discussions are expected to be scheduled for w/c TBC
Sponsorship
Skilled Worker sponsorship is not available for this role. As a result we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Recruitment Principles
As a government organisation we adhere to the Civil Service Commission Recruitment Principlesand we investigate anycomplaints received in relation to recruitment cases.
Qualifications
National Records of Scotland (NRS) is Scotlands record keeper. Our purpose is to collect preserve and produce information about Scotlands people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of theScottish Government & and our staff are partUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on theUK Government website or read about the different levels of security checks in ourCandidate Guide.
In addition to the standard pre-employment checks this vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period which for SC level is 5 years.
Further information about NSV checks can be found on the UK Government website -National security vetting: clearance levels -
If you have any questions about this please contact
This post is part of the Government Digital and Data (GDD) profession and currently attracts a 300 annual GDD pay supplement which is paid monthly. Pay supplements are reviewed regularly.
Required Experience:
Senior IC
