Senior Analyst (Operational Performance)

Senior Analyst (Operational Performance)As a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team responsible for the ownership development automation and delivery of all operational performance reporting and insight across Costa Equity Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the the Senior Analyst for Operational Performancetheresnever been a better time to make a differenceSo why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team aSenior Analyst is about so much more than bringing our coffee to the chance to stir up real success - which meansyoullbe:Lead and own the operational performance reporting framework delivering accurate insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision timely performance insights across productivity efficiency customer experience compliance and emerging priorities enabling operational leaders to drive continuous improvement and business automated scalable reporting and analytics using Python Power BI SQL and AI partnering with Data & BI to improve data quality accessibility and speed of and redesign reporting processes to reduce manual effort improve accuracy and support efficient insight-led business operational data into proactive insight identifying trends risks and performance drivers to inform priorities and root cause analysis strategic reviews and actionable recommendations that drive measurable operational operational performance identify root causes and improvement opportunities and measure the impact of solutions against agreed business and drive continuous improvement opportunities through performance analysis benchmarking and KPI development helping evolve operational measurement frameworks and support future business coach and develop a team of Operational Performance you areItsyour unique ingredientswereinterested in:Strong knowledge of operational performance management advanced reporting data analytics and KPI frameworks within multi-site retail focused with a deep understanding of retail operations business performance drivers and insight-led decision Power BI Excel SQL Python and data visualisation expertise with strong analytical leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous experience leading reporting analytics and business intelligence functions delivering KPI-driven insight automation and measurable business performance in developing teams leveraging Power BI SQL Python and advanced analytics and influencing senior stakeholders through data-driven strong knowledge of Costa operational standards labour and workforce planning customer experience measurement and brand and operational audit of AI-enabled analytics data engineering project management and predictive modelling to drive insight-led decision making and business across multi-site retail hospitality and franchise environments supporting operational transformation and building analytics capability through organisational youll work:Hybrid 3 days based in our St Albans Head OfficeFor any reasonable adjustments and general queries please get in touch with