Senior AI Specialist

• Were a SaaS scale up and one of the fastest growing tech companies in the North.
• Theres 80 of us around the UK with our HQ in Leeds.
• Our software is award-winning and used by 100000s of students at over 800 universities & colleges worldwide.
• Were growing so we can achieve our mission to support 1 million students to become better learners by 2030.

Career track: IC4

Unit:Shared services

As a Senior AI Specialist you will drive practical effective AI adoption across all functions at Genio empowering commercial operational and engineering teams to build and run their own this hands-on technical role you will lead company-wide enablement: training staff to create custom skills and automations curating a centralized best-practices library providing first-line technical support and building custom Python or JavaScript integrations when off-the-shelf software falls short. Working alongside leadership your success is measured by what the rest of the company can independently build and achieve.

• Enablement Coaching & Training: Coach and train employees across all departments to build test and maintain their own AI skills and workflows through structured onboarding hands-on workshops hackathons and drop-in support hours.
• Skills Library & Content Curation: Surface refine and document high-performing workflows and prompt patterns from across the company into a centralized library directly authoring custom solutions to fill operational capability gaps.
• Technical Integrations & Automation: Build and maintain API-based integrations system connectors and custom scripts using Python or JavaScript when standard platform configurations are insufficient.
• User Support & System Debugging: Provide reliable technical support for AI tooling investigate connector failures or unexpected model outputs and incorporate root-cause fixes into ongoing training and documentation.
• Governance Security & Tool Evaluation: Partner with IT InfoSec and Compliance to manage access permissions maintain an up-to-date tool inventory evaluate third-party software using a buy-over-build approach and run secure software trials.

You will be reporting directly into the Head of Business Operations (known internally as BizOps) and working most closely with:

• Principal Platform Engineer and Principal Engineers
• Senior Product Analysts (Operations)
• IT InfoSec and GTM Systems Teams
• Internal stakeholders across all business divisions

Essential:

• Enablement Mindset & Communication: Motivated by teaching others to build technical solutions with clear patient communication skills capable of engaging both non-technical team members and experienced software engineers.

• Technical Integration Expertise: Hands-on experience with LLM APIs agentic tooling and workflow automation platforms supported by strong programming skills in Python and/or JavaScript to build custom API integrations.

• Practical AI Experience: Active personal use of AI tools and agents in day-to-day work backed by concrete examples of built automations metric tracking and failure handling.

• Debugging & Technical Problem-Solving: Proven ability to investigate diagnose and resolve technical faults across both system integrations and AI outputs.

• Data Security & Governance: Practical understanding of security boundaries access controls and data privacy requirements when deploying AI agents with system browser or file-level permissions.

• Pragmatic Curation & Evaluation: Strong judgment in evaluating emerging software based on measurable performance and determining which custom workflows should be standardized company-wide.

70000 - 80000 dependent upon experience

• 33 days annual leave (Inclusive of bank holidays)
• 3 gifted days off at Christmas
• EMI Share Options Scheme
• Generous individual learning and training allowance
• Truly flexible hours to suit when you work best
• Full home working set up and beautiful collaborative office space
• Free Leeds City Centre office parking
• Nomad working policy with family travel insurance
• Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)
• Health cash plan (from glasses to massages)
• 6% employer pension contribution

Our beautiful office space in Leeds is our key hub for collaboration and we love to get together in person. We operate a flexible hybrid working model including supporting our Genios who are based remotely across the UK. If you are more than 50 miles away from the office we offer full remote working support with the opportunity to join colleagues for in-person collaboration several times a year.

We will discuss ways of working with you at interview however if you have any questions before you apply please reach out to

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