Senior Administrator

Senior Administrator - Senior/Lead Contract Support

Location: Battersea London
Type: Fulltime Permanent

We are looking for a Lead Contract Support to join our team in London providing vital operational and administrative support across our engineering and facilities this role you will lead a team of 23 Helpdesk Operatives ensuring high standards of service delivery strong financial administration and excellent client communication.

What Youll Be Doing

• Lead support and develop a team of 23 Helpdesk/Contract Support Operatives.
• Act as the first point of escalation for daytoday queries from the BGIS team and clients.
• Oversee daily workflow ensuring tasks are actioned prioritised and completed on time.
• Produce financial and statistical reports for the contract portfolio.
• Raise work orders jobs and quotations and generate purchase orders for engineers and subcontractors.
• Manage monthly billing processes and ensure accurate completion of all paperwork.
• Monitor and manage Work In Progress (WIP) to support timely invoicing.
• Ensure Planned Preventative Maintenance (PPM) tasks are raised closed and documented.
• Maintain accurate and compliant client documentation and subcontractor records.
• Process weekly timesheets job sheets expenses holiday and sickness logs.
• Process supplier and subcontractor invoices resolving queries where needed.
• Support and coach your team to deliver excellent customer service at all times.
• Take ownership of assigned tasks through to completion.

What Were Looking For

• Experience in a Contract Support Helpdesk or FM administrative role.
• Previous experience overseeing or supporting a team (desirable but not essential).
• Good understanding of financial processes WIP and reporting.
• Familiarity with work order systems and purchase order processes.
• Strong communication and organisation skills.
• Proficient in Microsoft Office (Excel Word Outlook).
• Ability to manage multiple tasks in a fastpaced environment.