Senior Account Manager Crisis Management

An opportunity has arisen for an experienced technician to join our successful and growingCrisis Management team specialising inour Crisis Managementlines including K&R Product Recall and A&H.

Lockton is the worlds largest independent insurance brokerage with a unique culture of entrepreneurship true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation collaboration and professional development.

The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates in Product Recall and plays a key part in ensuring smooth policy administration timely invoicing and providing essential support to the client and broking teams.

Responsibilities:

• Deliver technical and administrative support to brokers and account managers including preparing slips endorsements and related documentation.
• Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes.
• Liaise with the TSG and IBA teams to track invoicing support premium collection and ensure timely payments to insurers.
• Review policy documentation for accuracy and issue to clients as required.
• Support the management of specific accounts under the guidance of senior Account Managers.
• Collaborate closely with the broking team wordings team and other internal stakeholders.
• Issue evidence of cover and other client communications in a timely and professional manner.
• Monitor premium payment warranties (PPWs) and request extensions when necessary.

• Previous experience in a technical insurance role and ideally gained within a brokerage
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Effective communication skills.
• Sound technical understanding of insurance documentation including slips wordings and contracts.