Senior Account Manager Crisis & Issues Burson

Who we are:

Burson part of WPP is the global communications leader built to create value for clients through reputation. With highly specialized teams industry-leading technologies and breakthrough creative we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson you are part of a global community of lifelong learners who thrive at the edge of innovation.

WPP (LSE/NYSE: WPP) is the trusted growth partner for the worlds leading brands. We unitecutting-edge media intelligence and data solutions world-class creativity next-generation production transformative enterprise solutions and expert strategic counselin a single company powered by exceptional talent and our agentic marketing platform WPP Opento help our clients navigate change capture opportunity and deliver transformational growth. For more information visit

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More About the Role

Are you a communications professional who thrives in highpressure situations and can lead complex highstakes issues and crisis responses for some of the worlds most recognised brands

At Burson were looking for a Senior Account Manager to join our Corporate and Public Affairs team as anIssues and Crisis specialist-someone who can move fast stay calm and shape decisive responses in todays fastmoving media environment.

As a Senior Account Manageryoull be at the forefront of client relationshipsandmanaging a portfolio of high-profile traditional mediawe are looking for someone who can deliver crediblestrategic guidance that reflects the new communications landscape.

Youll have a hands-on leadership role guiding teams fostering creative problem-solving and mentoring junior colleaguesas well as activelycontributingto business growth.

What youll do

• Act as a senior day-to-day contact for clients building trusted relationships through sound judgment empathy and clear counsel.

• Lead client conversations during high-stakes situations offering calm strategic advice under pressure and guiding them through complex reputation challenges across markets.

• Provide strategic oversight of crisis preparedness and response programmes including scenario planning escalation frameworks and real-time media handling.

• Lead reactive and proactive issues management across fast-moving high-risk environments from reputation threats and regulatory scrutiny to activist pressure or internal crises.

• Support clients with media stakeholder and employee communications during crises maintaining trust and consistency of messaging

• Oversee and guide press office teams through high-volume and sensitive media landscapes.

• Shape media narratives protect client reputations and proactively manage journalist relationships especially during periods of scrutiny or change.

• Provide clients with a steady stream of proactive strategic recommendations that demonstrate strong news judgment and business understanding..

Experience that contributes to success

• Significant experience in crisis and corporate communications within an agency environment ideally working with high-profile or highly regulated brands.

• Proven ability to lead on sensitive business-critical situations with clarity confidence and discretion.

• Strong background in media relations and narrative management particularly under intense scrutiny.

• Exceptional interpersonal and leadership skills able to lead teams through challenging situations while maintaining morale and quality.

• Outstanding written and verbal communication skills with the ability to distill complexity into clear actionable messaging.

• Commercially minded with experience managing budgets forecasting and resource planning across complex accounts.

• Comfortable working with data and insights to shape strategy measure impact and refine recommendations.

• Experience supporting new business efforts from identifying opportunities to leading pitches and developing strategic proposals.

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