Security Manager, Global Operations

Who We Are Looking ForCrisis24s IRM-Global Operations-Security division is seeking a Security Manager Global Operations to join the global security team and provide emergency response travel security advice & assistance and evacuation coordination in the London Operations Centre. Crisis24s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements providing them with a range of professional security & safety services for their routine & high-risk travel and in the event of a should have a good background and understanding of:Pre-travel security & on-going travel security assessment and adviceAsset protection risk management and mitigation strategiesProactive threat monitoring communications and alertingIncident management crisis response & supportGlobal evacuation security servicesThe Security Manager Global Operations provides a key role in supporting our clients the Global Operations Centre staff and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on:Carrying out global travel security assessment and providing recommendationsLeading and coordinating emergency and evacuation support among various stakeholdersConducting security and operational tasks in a timely and professional mannerTraining and managing Security Specialists Global OperationsYou will be required to advise on & manage security mandated operational tasks and ad hoc services expertly and clearly in support of our clients travel requirements ensuring the preservation of their safety and security during the routine and in response to global security and natural disaster You Will Work OnRisk Assessment & Operational PlanningLead travel and threat assessments for proposed tasks/travel using privileged and open-source platformsComplete operational risk assessments method statements and develop operational action and conceptual plansCoordinate and manage ad hoc travel security tasks including secure transport protection proactive monitoring and welfare checksPlan complex operational solutions from concept to delivery aligned with client specifications and contracted servicesClient Advisory & CommunicationsDeliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats NGOs corporates C-suite)Respond to Requests for Information (RFIs) with appropriate security content mitigation measures and recommendationsProvide emergency security and evacuation advice including participation in contingency planning meetings and conference callsExplain operational methodologies and provide assurance to clients during escalating or deteriorating situationsCrisis Response & Contingency ManagementMonitor global events review client exposure and support contingency and evacuation planningIdentify deteriorating environments exit routes transport hubs and relocation sites; produce supporting maps and intelligenceLead evacuation and emergency support tasks providing real-time operational oversightMaintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at time of emergency and evacuationTask Execution & OversightEnsure security tasks are carried out per scope including action timelines escalation procedures and completion reportsMaintain operational logs close cases post-task and manage invoicing and cost recoveryTrack and supervise the delivery of live operations ensuring high standards of execution and customer satisfactionTeam Supervision & Capability DevelopmentSupervise and support Security Specialists in daily operations and emergency responsesLead recruitment onboarding and training of Global Operations Centre personnelConduct coaching mentoring performance reviews and training exercises for operational readinessManage staff rostering and leave approvals for the regional Global Operations CentreQuality Assurance & Process ImprovementMaintain quality control standards ensure client satisfaction and monitor service delivery performanceIdentify opportunities to improve operational efficiency across technology personnel and workflow processesContribute to internal performance metrics KPI reporting and benchmarking effortsDocumentation Reporting & Protocol DevelopmentCompile post-operational reports for internal learning and external marketing/case studiesProduce and implement Global Operations Centre protocols and client-specific SOPsEnsure thorough documentation and archiving of all security-related tasks and learningsFinancial CoordinationDevelop task-specific cost structures apply cost containment strategies and liaise with vendors for quotesPresent proposals and coordinate with Finance to ensure accurate billing and paymentsPlatform & Compliance OversightAssist with the implementation and use of technology platforms and call-handling systemsEnsure adherence to company policies including Information Security and Data ProtectionMaintain a strong understanding of Crisis24 service offerings tools and client relationshipsRepresentation & Additional ResponsibilitiesRepresent the Security Operations team in internal/external meetings as neededServe as deputy for the Head of Security when requiredCarry out ad hoc security and operational tasks as assignedTravel for client engagement conferences and training as requested. Sometime urgent travel as part of the Incident Management Team (IMT) deploymentRotational On-Call Duty ManagementServe as the out-of-hours Operations Duty Manager one week in every eightMaintain 24/7 readiness to support Global Operations Centre staff during urgent incidentsProvide immediate client-facing crisis management support and lead emergency response operations as requiredWho You Will Work WithThis position works alongside and in support of your fellow Security & Operations Managers the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services. You will regularly collaborate with specialist Crisis24 departments account managers proposals & implementation team and external security parties & Security Manager will be highly responsive during emergency and life-threatening situations. At times out of hours (after normal business hours) you will be expected to:Provide immediate and ongoing safety & security advice (to those directly and/or indirectly impacted)Assess the situation carry out associated planning present options & recommend courses of action and assist in the execution of the solution/taskAct as a key communications link with organization points of contact & crisis management teamsManage guide and coordinate the operations centre staff internal responses and supporting internal intelligence teams and contracted security providersAt times carry the responsibility of authorization invocation and command of all necessary assets (support staff in country assets third party security and transport providers) to assist impacted personnelWhat You Will BringSkills & AttributesNative / Fluent English language reading and written ability requiredAdditional language skills (verbal and written) an advantageEffective presentation interpersonal written and verbal communication skills in English; must be able to brief personnel in distress internal & external stakeholders and senior business leadersStrong team player with ability to carry additional responsibilities calmly and professionallyA practical positive and motivational managerCompetent in leading teams and briefing senior management and/or executive-level staffA robust solutions-oriented manager with a proactive approach to complex challengesA good sense of judgment critical thinking analytical and practical application skills are essentialExcellent management organisational & administrative skills with a keen eye for detailProven ability to research digest and evaluate various sources and associated information topicsProven ability to quickly assess a situation and take a decision (often with limited information time and resources) based on a clear and definable rationale taking responsibility for the outcomeExcellent time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environmentCompetent in leading and overseeing operational teams mission planning execution and after-action review cycleProven ability to handle stressful situations and adapt to rapidly changing operational requirementsWorldwide geographical knowledge essential with an active interest in current affairsExcellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systemsGeneral financial awareness and understanding in a globally focused organizationAbility to work extended hours during a crisis eventQualifications & ExperienceOperational experience and background with government military/armed forces law enforcement NGO or corporate security in the private sector is requiredDegree level education or relevant professional training & experience in a field related to security studies war studies international politics international relations or similarOperational and crisis management knowledge and understanding is essentialPrior experience of mentoring coaching and improving performance is an advantageExperience of managing global security protection crisis and emergency tasks in the private sector is preferablePrior experience of planning and executing operational activity in hostile environments is an advantageExperience of intelligence analysis at a tactical level is an advantageProven ability of threat identification risk assessment and the application of reasonable and proportionate control measures is essentialHaving lived/worked abroad &/or international travel security knowledge and experience is essentialA current and internationally recognised security management competency/professional qualification is desirablePrevious experience of supervising/leading/managing a small team is an advantage