SCONJira & ConfluenceStevenage

Role Application Maintenance and Support Engineer-Jira & Confluence
Technology Jira and Confluence Administration L2/L3 support
Location Stevenage UK
Business Unit ENGIPD
Compensation Competitive (including bonus)

Job Summary
We are seeking an experienced Jira & Confluence Application and Maintenance Support Engineer to manage support maintain and enhance Atlassian Jira and Confluence platforms. The successful candidate will be responsible for ensuring platform stability user support administration configuration integrations upgrades and continuous improvement initiatives across the Atlassian ecosystem.
The role requires strong technical expertise in Jira and Confluence administration stakeholder management troubleshooting automation and enterprise collaboration tools.

Location & Security Requirements

• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage United Kingdom or be willing to travel regularly to the Stevenage office/customer site as required.

Responsibilities
Jira & Confluence Administration Responsibilities

• Administer Jira Software Jira Service Management (JSM) and Confluence environments.
• Configure and maintain projects issue types workflows screens field configurations permissions notification schemes and security schemes.
• Create and manage Confluence spaces templates knowledge bases and content governance.
• Manage user provisioning groups roles and access permissions.
• Configure Scrum and Kanban boards dashboards filters reports and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.

Support & Operations Responsibilities

• Provide L2/L3 support for Jira Confluence and JSM platforms.
• Troubleshoot platform workflow permission and integration issues.
• Monitor application health performance backups and maintenance activities.
• Handle incident service request and enhancement activities within defined SLAs.
• Support user onboarding training and documentation.
• Work with JCMA and CCMA migration tools.

Required Skills

Strong hands on experience with:

• Jira Software Administration
• Confluence Administration
• Atlassian Cloud & Data Center
• Jira Workflows Schemes Permissions Screens Custom Fields
• JQL and Dashboard Development
• Jira Automation
• User & Access Management
• Migration Tools (JCMA CCMA)
• REST APIs

Personal Skills
Besides the professional qualifications we respect and place equal importance to the candidates personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative flexibility and adaptability
• High customer orientation
• Good team engaging skills
• Quality awareness
• Good verbal and written communication skills
• Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients in 59 countries as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer