School Lettings AssistantCustomer Service Assistant

Community Connector

(Local Key Holder / School Lettings Assistant)

• Are you a community minded individual that wants to help schools turn their spaces into a local hub

• Do you have fantastic organisation skills
• Have you been looking for a role in the evenings/weekends to fit around your other commitments

• Do you have experience in a customer service environment and love providing customers with great service
  
  

If youve answered an emphatic YES to the questions above then a part time role with us will be just what youre looking for!

Location:

Carshalton High School for Girls

West St

Carshalton

SM5 2QX

Contract Type:Part time Permanent

About us
School Space exists to create thriving schools at the centre of thriving communities. We do this by partnering with schools to rent out their facilities to the community in the evenings and weekends. Our spaces are hired by wonderful community groups and the income generated is used by the schools to improve the educational experience and facilities for their students in addition to building stronger connections with the surrounding community. Our core values are Transparency Positivity Initiative Community Passion Learning and Ownership and we are seeking people who are aligned to these values and who can demonstrate them in the work that they do.

Why is this role important
Our operation covers over 70 schools (and growing) and we are always seeking like minded people to join our incredible team of 200 part-time Community Connectors the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.

Key responsibilities of the role include:

• Opening and closing your assigned local school/s in the evenings and weekends - youll be a key holder for the school and will need to remain onsite throughout customer bookings
• Providing great customer service and communicating whats happening at schools to the operations team
• Carrying out checks as necessary and some cleaning/tidying after bookings
• Setting up and clearing away tables and chairs e.g. during exam periods moving exam desk set ups so that our events can run in bare spaces or other similar requirements (training provided)
  
  

Things youll have done before/have experience in:

• Offered exceptional customer service
• A flexible organised and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
• Providing feedback on whats working and whats not - youll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
• This is a role where you may be working on site alone or with other Community Connectors to manage larger usage. You will be supported by your line manager training programme and an On Call team at all times. However confidence and great communication skills will help you to succeed in this role
• Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then youll have found a great team of like minded individuals!
  
  

As this role involves working in schools employment is dependent on a clear enhanced DBS check that we will run.

Hours of Work: All team members are contracted to work set days per week and for this role you must be able to work weekend most weeks.Shift times will be scheduled between 4:30pm and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours)

Please note this is a part time role that would offer on average 5-15 hours per week.

Pay: 12.75 per hour

Benefits:

• Pension
• Annual leave entitlement
• A degree of flexibility - whilst you are contracted on certain days other team members will do their best to swap shifts with you if needed
• Knowing that your work actively helps community groups and schools to thrive
• Access to development opportunities - some of our Head Office staff started off as Community Connectors and many more have moved into other leadership or coordinator roles.
  
  

Training and support:

Youll receive a full training programme to get you up and running at the school followed by regular sessions with team leaders operations managers and the wider School Space team plus support from our On Call team during your shifts.

School Space Safeguarding Statement:
School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities whilst putting in place procedures to support everyone who uses a school space to safeguard childrens wellbeing and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

INDHP

Required Experience:

Junior IC