Scheme Compliance Manager

Once For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.

Role Summary:

The Scheme Compliance Manager is a senior operational and technical leadership role within the Operational Governance function. Reporting directly to the Head of Operational Governance this role is responsible for leading managing and developing a multi-disciplinary team of specialists.

The postholder will ensure that all specialist areas deliver high-quality compliant and continuously improving outputs that support the organisations schemes operational processes certifications and commitments to risk management quality assurance and industry best practice.

This role will act as an operational leader providing technical oversight and central point of coordination for specialist workstreams. They will ensure consistency across subject matter areas drive alignment of all scheme-related processes and maintain high standards of governance innovation and delivery across the organisation.

The Scheme Compliance Manager will collaborate closely with the Scheme Quality and Continuous Improvement Manager Resource & Planning Manager and Customer Experience Manager within Operational Governance and the wider business internal teams external stakeholders scheme providers regulators and buyers/suppliers ensuring that the organisation remains trusted credible and compliant across all scheme operations.

Job Responsibilities:

1. Leadership & Team Management

• Line manage coach and develop the team of Scheme Specialists ensuring capability performance and engagement across all disciplines.

• Set clear objectives priorities and work plans that support Operational Governance strategies and operational delivery.

• Provide professional guidance support and oversight for specialist subject matter areas.

• Monitor workload distribution and ensure resourcing aligns with demand projects and organisational priorities.

• Lead regular team meetings 1:1s and cross-specialist collaboration sessions to ensure cohesion and shared standards.

2. Governance Quality & Compliance Oversight

• Ensure all specialist activities align with internal governance frameworks scheme rules certification requirements and regulatory obligations (including SSIP ISO Standards BSA processes ESG frameworks and internal scheme requirements.

• Oversee the development review and maintenance of operational processes guidance materials and quality documentation across specialist areas taking ownership of all operational scheme compliance and delivery processes.

• Work with the Scheme Quality and Continuous Improvement Manager to review auditing verification activities corrective actions formal investigations and compliance monitoring.

• Support the Head of Operational Governance in maintaining organisational certifications and accreditations acting as delegated authority where appropriate.

• Ensure risk management activities are undertaken across all specialisms including analysis reporting and action tracking.

3. Cross-Scheme Alignment & Operational Delivery

• Provide management oversight across all scheme specialist workstreams to ensure consistency integration and shared best practice.

• Coordinate cross-functional initiatives ensuring that specialist expertise is effectively embedded in key projects and organisational change.

• Lead the harmonisation of processes and assessment methodologies across schemes (H&S BSA ESG Verification).

• Ensure that specialist contributions to scheme testing rollout of new features and operational changes are planned delivered and quality assured.

• Work closely with Customer Operations Product Technology and other internal teams to ensure smooth end-to-end delivery of assessments and services.

4. Innovation Process Improvement & Digital Development

• Drive continuous improvement across all specialist areas using data insights and stakeholder feedback to propose enhancements.

• Support and oversee the identification of training needs capability gaps and development opportunities across operational teams.

• Champion the use of AI automation and digital tools within verification assessment processes and wider scheme operations.

• Encourage specialists to use data analysis to identify trends root causes and opportunities for improvement.

• Ensure personal and team involvement in user testing and implementation of new platform features scheme updates and operational processes.

5. Training and Development

• Support the Scheme Trainer in identifying training and knowledge gaps creating development plans and delivering scheme training to internal stakeholders to ensure each scheme has sufficiently trained and competent assessors.

• Support in the development and delivery of the Junior Technical Assessor program providing support with training and knowledge insights and mentorship where required.

• Oversee the development of the Scheme Specialists ensuring skills and knowledge gaps are identified and adequate training resources.

6. Stakeholder Engagement & External Representation

• Provide senior-level support at industry events forums audits and external engagements.

• Lead on the technical delivery of the Compliance Partner Program attending initial enquiry meetings planning and conducting audits and programming a continual audit schedule across all compliance partners.

• Oversee specialist participation in Marketplace Live events and represent the organisation as required.

• Engage with third-party scheme providers partners auditors and key stakeholders ensuring strong relationships and effective performance management.

• Support internal teams (Sales Success Operations) with buyer and supplier engagement including the delivery of product and scheme update workshops and focus sessions and introduction to scheme product sessions.

• Act as a point of escalation for complex or sensitive issues that require specialist-level judgement or cross-disciplinary coordination.

7. Reporting Insights & Performance Management

• Oversee the production of KPI reports audit findings performance dashboards compliance summaries and trend analysis across specialist areas.

• Present insights and recommendations to the Head of Operational Governance senior stakeholders and governance forums.

• Ensure that data-driven decision-making is embedded in team operations driving improvements that enhance accuracy consistency and customer experience.

• Track actions risks and non-conformance investigations to ensure timely resolution and continual improvement.
  

Knowledge Skills Experience and Qualifications:

Essential Skills & Experience

• Strong leadership experience managing technical or specialist teams.

• Excellent understanding of governance compliance risk management and quality assurance frameworks.

• Formal qualification at Level 3 or above in H&S environment quality risk management or sustainability.

• Experience in at least one specialist domain (H&S BSA ESG Verification) with the ability to oversee others.

• Strong analytical skills with experience using data to drive decisions and improvements.

• Demonstrated experience in process development continuous improvement and cross-functional collaboration.

• Excellent communication influencing and stakeholder management skills with strong conflict and escalation resolution experience.

• Ability to operate strategically whilst also managing detailed operational priorities.

Desirable

• Experience working within scheme governance certification bodies regulated environments or supply chain assurance.

• Strong understanding of automation AI tools and digital transformation initiatives.

• Experience representing organisations at industry forums or audits.

• ISO or SSIP experience (auditing managing or maintaining compliance).

• Understanding of procurement processes and/or supply chain management.
  

What we offer:

As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)

• Pension

• Life Assurance x 3

• 25 days holiday plus 8 Bank Holidays

• Ongoing continual professional development (CPD)

• Holiday purchase Scheme up to 5 days

• 1 paid and 1 unpaid volunteering day

• 24/7 and 365 Days Employee Assistance Programme

• Team and company offsite events

• Specsavers eye care voucher

• Free Tea Coffee and fruit every week Basingstoke office