Scheduling Operations Senior Planner (Healthy Homes)

A warm home. A safe home. A healthy home.

Its something most of us take for granted but for our customers it can make all the difference.

At Abri our Healthy Homes team helps customers stay safe warm and comfortable in the homes they love. Whether its a heating repair compliance visit or essential maintenance appointment every interaction matters. Behind each successful visit is a team of people working together to make it happen and thats where you come in.

Were looking for a Scheduling Operations Senior Planner (Healthy Homes) to help us deliver an exceptional service to our customers while supporting and developing a team thats passionate about making a difference.

This is a role for someone who loves bringing order to complexity building great relationships and finding solutions when priorities change. Youll be the person helping to connect customers operatives supervisors and colleagues ensuring our services run smoothly and customers receive the right support at the right time.

Youll work with a brilliant team that genuinely cares about the people we serve. Together youll balance customer need operational priorities and vulnerability considerations to make sure we continue delivering the high standards our customers deserve.

What youll bring

Were not just looking for someone whos highly organised.

Were looking for someone who enjoys working with people who can keep calm when things get busy and who takes pride in helping others succeed.

Youll have experience of working in a fast-paced scheduling planning or operational environment and be comfortable making decisions solving problems and adapting when plans need to change.

Most importantly youll share our belief that great customer service starts with great teamwork.

Whats it like to work in Healthy Homes

No two days are quite the same.

One moment youll be helping the team find a solution for an urgent repair. The next youll be working with colleagues to support a vulnerable customer improve a process or make sure an operative can get where theyre needed most.

Its a role where your work has a direct impact on customers every day. Youll help ensure people can feel safe secure and comfortable in their homes while supporting colleagues to deliver their best work.

Why join Abri

Were a business with a social purpose and people at the heart of everything we do.

When you join us youll be part of a team that supports one another celebrates successes together and is always looking for ways to improve. We want our colleagues to feel valued empowered and able to grow just as we want our customers to thrive in their communities.

If youre passionate about delivering excellent service supporting others and making a real difference for customers wed love to hear from you.

Come and help us create thriving communities one home at a time.

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.