Scheduler

Scheduler

Main Duties & Responsibilities
Responsible for the execution of the end-to-end work order management including the co-ordination
of all planned and reactive services within remit detailed planning of work with Integral engineering
and our supply chain
To accurately record all information necessary to resolve reported service requests incidents and
complaints including accurate classification to enable trend analysis.
To monitor action and escalate work orders and incidents as appropriate to achieve agreed service
levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners including purchase order creation and service
delivery management.
To develop and maintain a good understanding of the core Maximo application mobile and
scheduling systems the facilities management services provided to clients client systems and all
relevant process and procedures.
To identify and apply opportunities to develop and improve skills seeking assistance to acquire new
skills and maintaining record of own development and call observations.
To take action to keep up to date with changes to the contract and sharing information learned with
the team and wider stakeholders.
To handle and actively resolve any customer issues according to the Customer Complaint process.
To be prepared to work on any CEC contracts projects and initiatives at short notice to support the
changing needs of the business

Qualifications & Experience

2 years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
Experience of working in a customer service environment driven by customer SLAs performance measurement and personal work targets essential.
Excellent communication both written and verbal
Ability to stay calm in a high paced environment.

Who is Integral UK

Integral UK is a facilities management company. We keep the businesses and brands that you know and love safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops warehouses train stations offices police stations the list goes on.