SC Customer Coordinator (FAR)
Job Location:
Farnborough - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
SC Customer Coordinator (FAR)in GAC Farnborough
Unique Skills:
Preferred: Experience in project management while interfacing with customers.
- Promoting and ensuring that any maintenance related issues are logged in order to provide all personnel with any actual or potential constraints with regards to any aircraft and/or component work in progress.
- Promoting and attending pre-input meetings with customers and/or their representatives to discuss scheduled maintenance inputs and the progress of existing aircraft maintenance work inputs.
- Promoting and attending aircraft post maintenance efficiency meetings in order to establish where we can improve upon profit and loss our current policies and practices and actively promoting any required. follow up action points.
- Obtaining a signed work authorisation for all aircraft inputs.
- Proactively addressing constraint issues relevant to the position holder in order to resolve the issue prior to the aircraft input date.
- Performing a preliminary credit check involving the Credit Control Assistant if necessary.
- Review and validate all aircraft maintenance quotes/proposals to determine aircraft parts availability cost pricing and margin are correct and achieved.
- Route and manage the work change request process to ensure that an accurate work scope is identified.
- Analyse work scope versus the aircraft down time scheduling and liaise with the Service Team Manager (STM) to identify any issues.
- Communicate all material and outside services support concerns to the STM.
- Coordination of customers maintenance related requirements in consultation with the STM for all service centre maintenance inputs to ensure competitive down times labour efficiency and the efficient and effective use of company resources work methods and procedures in order to meet agreed aircraft schedules and deadlines.
- Schedule and chair aircraft pre-arrival meetings as well as communicate all issues pending and assign specific duties.
- Coordinating warranty and Extended Gulfstream Maintenance Plan work approvals.
- Meet unscheduled line maintenance aircraft upon arrival with the relevant STM and take responsibility for the administration requirements associated with the input.
- Meet scheduled base maintenance aircraft and arrange an initial meeting between the customer and the scheduled maintenance STM responsible for the overall control of the maintenance input.
- Coordinate with the STM to plan the initial milestones for the maintenance input and updates throughout the input.
- Coordinate up front reservations at suppliers for material modifications or exchanges.
- Generate pre-induction mid-point and final work invoices to present to the customer.
- Ensuring in consultation with the STM and Financial Accounts Manager that any required. progress payments are made.
- Conducting the after departure follow up and/or Customer Survey with the customer to receive feedback on the maintenance input visit.
- Generate review with the STM and finalise the customers invoice post departure.
- Travel domestically and/or internationally as required. .
- Self-motivation and the ability to work as part of a team a smart appearance be organized able to multi task and meet tight deadlines have good interpersonal skills with colleagues and customers both in written and verbal format have the ability to build customer relationships have a flexible approach to work including working out of normal hours when needed.
Additional Information
Requisition Number: 236448
Category: Service Center
Percentage of Travel: Up to 25%
Shift: UK Shift: Monday to Thursday 7:00 to 15:15 and Friday 7:00-15:00
Employment Type: Full-time
Posting End Date: 10/09/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE: GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft
Required Experience:
IC
About Company
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics, designs, develops, manufactures, markets, services and supports the world’s most technologically advanced business-jet aircraft. Gulfstream has produced more than 2,800 aircraft for customers around the w ... View more
