Salesforce Senior Consultant Field Service (mfx)

As a Senior Salesforce Consultant (m/f/x) specialising in Salesforce Field Service you will lead the design and delivery of end-to-end field service solutions that optimise service operations and mobile workforce performance. Acting as a trusted advisor youâll work closely with clients to improve scheduling efficiency technician productivity and customer satisfaction through well-architected Salesforce Field Service implementations.

You own delivery across projects guiding teams and clients through complex field service transformations - from work order and asset management to advanced scheduling and mobile workforce enablement while mentoring consultants and shaping best practices.

• Lead the end-to-end implementation of Salesforce Field Service solutions from discovery through go-live and optimisation
• Lead scheduling dispatch and optimisation design including capacity planning and technician skills modelling
• Lead mobile app configurations data capture and automation
• Ideate & Design Agentic field service use cases
• Work closely with the Solution Architect and make sure the solution developed aligns to the architecture and design principles
• Guide mentor and review the work of consultants and junior team members
• Oversee go-lives manage risks and take ownership of post-deployment improvements and optimisation initiatives
• Ensure high-quality documentation reusable assets and adherence to Salesforce best practices
• Contribute to internal capability building standards and Field Service accelerators
• Support pre-sales activities (when required) including solution design estimations and technical input

• 5 years of hands-on experience delivering Salesforce Field Service solutions in customer-facing projects
• Strong practical experience leading Field Service implementations end to end
• Deep understanding of field service and asset-based service processes including work order lifecycle scheduling dispatch optimisation flows and mobile workforce enablement
• Proven ability to implement scalable Field Service architectures aligned with complex operational requirements
• Experience translating business needs into functional and technical Salesforce solutions
• Confidence working with senior stakeholders including service leaders and technical architects
• Strong leadership communication and problem-solving skills
• Salesforce certifications (eg Administrator Field Service Lightning Consultant Service Cloud Consultant Accredited Advanced SFS Consultant Agentforce Specialist)