Salesforce Product Lead
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Job Summary
Location: London
Department:Revenue Operations
Weekly office requirement: 2 days per week
Employment type: Full Time
be taking the lead on supporting the Global GWI team in maintaining and enhancing our CRM as well as owning any tool integrations. Youll report into the Senior Director of Revenue Operations owning data accuracy efficiency and ongoing optimization of for all operations teams. You will be involved in a wide range of projects and will have the opportunity to make an impact within the wider organisation by helping us improve our CRM to drive efficiencies across the revenue team (e.g. minimise time syncs and improve data quality).
- Systems Governance & Strategic Alignment Oversee Salesforce and integrated products ensuring systems are scalable well-integrated and aligned with business goals to support fast data-driven decision-making.
- Team Development & Leadership Support a high-performing team and their professional growth provide coaching fostering collaboration growth and operational excellence.
- Change Management & Adoption Ensure seamless rollout and adoption of new system enhancements driving effective communication training and enablement across commercial teams.
- Project & Roadmap Ownership Manage the Salesforce roadmap and oversee key system projects ensuring strategic alignment and efficient delivery across revenue systems.
- Cross-Functional Collaboration & Data Strategy Act as a bridge between RevOps Sales Finance Product and Marketing enhancing data consistency revenue reporting and system capabilities.
- Optimising & Scaling Revenue Operations Continuously improve automation and lead-to-cash workflows to reduce manual effort and enhance scalability.
First things first as a disruptor in the global market research industry we havent come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think well see that in you then youre already halfway there. Heres the rest of what wed like you to bring to the table.
Technical
- Deep expertise in the Salesforce platform and object model with a proven ability to architect custom applications objects fields and end-to-end processes at an enterprise level
- Extensive command of Salesforce automation capabilities best practices and order of operations with the ability to evaluate and set the standard for how automation is designed across the organisation
- Track record of designing and improving complex Salesforce automations including advanced flows validation rules formula fields and data model relationships and of coaching others to do the same
- Proven success leading integrations across the revenue tech stack (e.g. Tableau Docusign CLM SalesLoft and similar platforms)
- Strong Salesforce architecture experience with a demonstrable track record of designing deploying and governing Salesforce changes at enterprise scale
- Salesforce Advanced Administrator Certification or Sales/Experience/Revenue Cloud Certifications highly desirable; willingness to gain Revenue Cloud certification as part of the role
Strategic leadership
- Ability to define and own the Salesforce product roadmap aligning platform capabilities with business strategy and revenue growth objectives
- Exceptional critical thinking and analytical skills with a strong commercial lens youll translate business problems into scalable technical solutions and set priorities across competing demands
- Experience developing and presenting business cases for platform investment including ROI analysis build-vs-buy decisions and resource planning
- Proven ability to evaluate emerging Salesforce features and third-party tools making strategic recommendations on adoption deprecation and platform evolution
- Comfortable operating with ambiguity and driving clarity in a fast-paced high-growth environment where requirements evolve rapidly
People and stakeholder management
- Proven success in managing mentoring and developing Salesforce Administrators and technical team members setting clear expectations and creating pathways for growth
- Strong stakeholder management skills with the ability to influence at senior leadership level aligning cross-functional teams around a shared platform vision
- Experience managing external partners consultancies and vendor relationships including contract negotiation performance management and delivery oversight
- Exceptional communication skills able to distil complex technical concepts for non-technical audiences and to champion change across the organisation
- A collaborative inclusive leadership style that builds trust across teams and empowers others to take ownership
At GWI youll find meaningful work visible impact and a culture that empowers you to do your best. Our package includes:
- Time to recharge 25 days annual leave plus office closures over the holidays.
- Health & wellbeing Health cash plan enhanced family benefits carer days and mental health support.
- Financial benefits Competitive salary 4% pension matching and recognition programs that celebrate success.
- Flexibility & balance Flexitime early Friday finishes hybrid and remote options plus a work from home budget.
- Career growth Accredited learning leadership development and global career mobility.
- Community & impact DE&I initiatives volunteering opportunities donation matching and payroll giving.
Put all that together and GWI is the friendliest most fulfilling place any of us has ever worked.
Diversity is fundamental to who we areas a data company and as a workplace. Our data reflects global realities and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.
As a Disability Confident employer we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring processwhether thats extra time materials in advance or a different format breaks an adjusted interview format assistive tools or flexible scheduling. Were happy to discuss whatever would work best for you.
We actively encourage applications from underrepresented and marginalised communities.
At GWI youll find a place to contribute meaningfully grow professionally and belong fully.
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About Company
GlobalWebIndex is the consumer data your marketing needs. Our insights and analytics help you understand what your consumers want and how to target them. GlobalWebIndex features digital insight data from countries all around the world, helping you generate ideas and measure impact.
