Salesforce Consultant Agentforce (mfx)
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
As a Salesforce Consultant with a focus on Agentforce you will work at the intersection of service operations and digital transformation. Youâll support a range of clients across industries guiding them through the entire project lifecycle from discovery and design to implementation and ongoing optimisation.ï
- Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
- Analyse business and technical requirements to design agent-centric workflows and screen flows
- Configure and optimise Salesforce components including Service Cloud and Agentforce Accelerators
- Facilitate workshops discovery sessions and solution design meetings with clients
- Collaborate with cross-functional teams to deliver high-quality implementations
- Document solutions and contribute to the development of reusable assets and best practices
- Provide user training post-deployment support and recommendations for continuous improvement
- 2â3 years of experience working with Salesforce Service Cloud or related service process solutions
- Familiarity with Agentforce or similar Salesforce-native toolkits
- Experience in designing and building screen flows OmniScripts and Agent-facing interfaces
- Strong understanding of service operations contact centre environments and customer support metrics
- Strong analytical thinking and ability to translate business processes into scalable technical solutions
- Confident communicator with strong stakeholder engagement skills
- Salesforce certifications such as Service Cloud Consultant or Advanced Administrator are a plus
Required Experience:
Contract
