Sales Support Co-ordinator

The Sales Support Co-ordinator provides extensive support to the sales team and other commercial teams including portfolio (buying and brand management) trade marketing and others across the business. The role includes the maintenance of accurate data and reporting on product supplier and customer data.

What will you be doing

Assist in all areas of Sales Support work including:

• Manage the Sales Support inbox and deal with day-to-day requests from Sales teams
• Ensure all requests are dealt with/allocated to other team members accurately and in a timely manner
• Creation of bespoke reports on stock/sales/customers
• Manage customer contact database and work with Sales to ensure contact details are up to date
• Assist senior members of the sales team with the daily management of some key accounts including managing reserves and pricing as well as developing and maintaining relationships directly with the customer
• Provide support to the sales team with Pipedrive our prospect management system
• Ensure accuracy of Pipedrive data including working with sales to ensure new business opportunities are up to date uploading data creating fields for the LW Pipedrive interface and producing Pipedrive reports
• Assist with the transition for managing customer contacts in Pipedrive
• Collate restaurant reviews for existing customers and prospects and distribute to sales teams weekly
• Research new business openings and opportunities to identify potential customers

About you

• Excellent attention to detail
• Committed to a high level of customer service
• Highly organised flexible self-motivated and responsive
• Good written and verbal communication skills
• Team player
• Strong Excel skills ability to use formulas and functions including logical functions lookups and data validation
• Comfortable manipulating datasets to display information in a clear manner (using pivot tables and other techniques)
• Proficient with Microsoft packages- particularly Outlook and also Word and PowerPoint
• A good understanding of the wine industry / wine knowledge (and WSET qualifications) is beneficial

What can you expect

• 25 days holiday excluding public holidays increasing after 2 years service and the option to buy additional days
• Personal bonus of up to 5% of salary based on performance against key objectives
• Company bonus of up to 15% of salary
• Company pension scheme matching up to 5% of contributions
• 18 weeks enhanced maternity leave and 4 weeks paternity leave.
• Cycle to work & electric car scheme
• Employee Assistance Programme
• Travel insurance
• Employee wine discount
• Retail wellbeing technology and travel discounts

The contract is for 10-12 months depending on how soon you can start.

Liberty Wines is an award-winning company and accredited silver by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).

We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.

Liberty Wines celebrates diversity and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.