Sales Support Co-ordinator – Ireland
Job Location:
Fivemiletown - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were Hiring: Sales Support Co-ordinator - Ireland
Location: Fivemiletown
Hours: Monday - Friday 8.30am - 5.00pm
Reports to: Internal Sales & Business Development Manager
Why Youll Love It Here:
Competitive pay
Enhanced annual leave entitlement increasing with length of service
Holiday Purchase Scheme
Health Care Plan
3% employer pension contribution with option for salary pension exchange
Life assurance at twice your annual salary
Birthday Half-Day Off our way of celebrating you
Supportive team-focused working environment
Opportunities to develop and grow within the business
and so much more!
What Youll Be Doing:
Serve as the main point of contact for Ireland customers ensuring excellent service.
Process and manager customer orders site accounts and special pricing accurately
Liaise with RSMs production and Despatch teams to support smooth order flow
Handle customer enquiries complaints and sales order reviews efficiently
What Youll Bring:
Strong communication customer service and relationship-building skills
Excellent attention to detail and organisational ability
Confidence working with systems such as AX and CRM
Proactive professional and team oriented approach to work
Why AG:
At AG were building more than products were building people. We trust our teams support development and promote well-being because we know our people do their best work when they feel supported. Were proud of our heritage and excited about our future. Our peoples work matters. Their potential is valued.We are AG.
Got a Question
If youd like to speak to a member of the HR team to find out more contact Laura Ferris:
The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any order; therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.
Process and enter onto AX orders received from customers and Area Sales Managers. Including the management of orders we receive for non-AG manufactured products.
Set-up site accounts for sales agreements/bulk orders as required ensuring agreed rates are applied.
Call off orders from sales agreements/bulk orders accurately as these orders drive both production plans and despatch planning.
Management of special prices and site accounts
Update annual price books.
Liaise closely with Business Development regarding CRM system i.e. providing quote details lead information & job status.
Liaise closely with Despatch offices to ensure orders & samples are processed & delivered on time. remove Samples as this is now BD.
Liaise closely with Production locations to ensure customer enquiries are efficiently dealt with.
Investigate credit requests and if required update customers account.
Log customer complaints on system following through with updates as provided by RSM HoS or Sales Director.
Deal with all incoming Phone Calls & Emails relating to customer enquiries orders etc in a timely and efficient manner.
Weekly review and clear down of all open Sales Orders.
Co-operation with management and other staff in a pleasant and professional manner.
Any other duties as required by management that are within your capability.
What you will need
Required criteria
- 5 or more GCSEs at grade C or above (inc. Maths and English)
- At least 1 years administration experience in a busy office environment preferably sales administration.
- Proficient in MS Office with a good working knowledge of MS Excel.
- Good mathematical skills ability to calculate load requirements and pack sizes etc.
- Excellent telephone manner.
Desired criteria
- Previous experience working in the construction industry and/or building products knowledge
- Experience of working with Microsoft AX ( Sales Ledger & CRM)
