Sales Support Administrator

Pilgrims Europe is looking for a highly organised and customer-focused Sales Support Administrator to join our growing team at Rollover. This is a key role supporting our sales function and owning the end-to-end customer lifecycle helping us deliver a first-class onboarding and ongoing customer experience.

If you enjoy working at the heart of a sales operation juggling priorities and being the go-to person who keeps everything running smoothly wed love to hear from you.

Contract Type - Permanent Full-time Office Based

Location: Slough (Rollover Office)

Working Hours: Monday to Friday

What youll be doing

• Managing enquiries through the Sales Support mailbox and ticketing system
• Processing new account applications and setting up customer accounts in SAP within SLA
• Issuing and responding to payment link requests
• Acting as the first point of contact for inbound leads
• Managing account notifications (on-stop takeovers trading recommencement)
• Creating and maintaining price files
• Processing equipment upgrade and additional equipment requests
• Liaising with equipment manufacturers and suppliers
• Raising purchase orders (POs)
• Coordinating customer equipment requests
• Maintaining an accurate equipment asset register
• Responding to customer and consumer enquiries via the info@ mailbox
• Carrying out onboarding follow-up calls post-installation to gather customer feedback
• Managing customer complaints from logging through to resolution liaising with suppliers where required
• Providing general administrative and operational support to the Field Sales team
• Working closely with Account Managers Customer Experience and wider internal stakeholders

Who were looking for

Youll be organised proactive and comfortable managing multiple tasks at once. Youll take pride in delivering a great customer experience and enjoy working as part of a collaborative sales environment.

Youll ideally have:

• Experience in sales support customer service or administration
• Strong attention to detail and excellent organisational skills
• Confidence communicating with customers suppliers and internal teams
• Experience using SAP or CRM systems (desirable not essential)
• A customer-first mindset with a proactive approach to problem solving

Why join Pilgrims Europe/Rollover

• Be part of Rollover a well-established and respected brand
• Join Pilgrims Europe a leading food business with scale and stability
• Play a vital role in supporting sales growth and customer experience
• Work in a collaborative supportive team environment
• Opportunity to develop your skills across sales support customer onboarding and operations

If youre looking for a role where you can really make an impact behind the scenes of a successful sales operation wed love to hear from you.

Apply now to join Rollover part of Pilgrims Europe.

Pilgrims Europe produces some of the best-known and most iconic brands in the UK and Ireland including Fridge Raiders Rollover Denny Richmond Oakhouse and Moy Park alongside a diverse range of industry leading own-label products in categories including fresh pork lamb and chicken working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals snacking ranges added value and food service products.

Across Pilgrims Europe we combine 20000 of the best people in the industry united by a shared set of core values and a passion for producing the highest quality most delicious and innovative food which is enjoyed by millions of people in the UK Ireland and Europe every day. Our Pilgrims Europe team are based in our Pilgrims UK Moy Park Pilgrims Food Masters and Pilgrims Shared Services businesses.