Sales Suppor Specialist, Fixed Term Contract

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 43000 - 58000 Benefits 12 Month Fixed-Term Contract

Our Business Banking team

Monzo Business is on a mission to make banking effortless for small businesses. We help people start run and grow their businesses with simple transparent banking and tools that reduce financial admin so they can spend more time focusing on what matters most.

Were launching Monzo Business in Spain initially focusing on sole traders and simple micro-businesses. While many customers will use a self-serve journey we know there are moments where speaking to a real person can make all the difference.

As ourSales Support Specialist youll be based in London as part of our UK Sales team working closely with Spain Go-To-Market Growth Product Customer Operations Risk and Compliance. Youll combine hands-on sales with experimentation and customer insight helping high-intent customers move forward while shaping the playbook for how Sales can best support our growth in Spain.

This isnt a traditional role focused solely on outbound sales or short-term conversion. Youll have the opportunity to test learn and influence how we build a safe effective and scalable sales motion for Spain from the ground up.

Youll play a key role by...

• Supporting and converting high-intent Spanish-speaking prospective customers through phone and email using consultative sales skills to understand their business needs and questions.
• Working across assisted-conversion journeys such as waitlist conversion lead follow-up product education and application recovery.
• Explaining Monzo Businesss proposition product capabilities and application process clearly helping customers understand their next step without providing financial tax legal or regulatory advice.
• Qualifying and prioritising opportunities handling objections and following up consistently to help customers progress through their journey.
• Helping run GTM and conversion experiments capturing customer outcomes and working with Spain GTM and Growth Product to understand whats working and what we should change.
• Turning customer conversations into actionable insight by identifying recurring questions objections unmet needs and journey friction.
• Helping shape our Spain sales playbook including messaging qualification objection handling scripts and customer journeys.
• Maintaining accurate customer records and working closely with Customer Operations Risk and Compliance to ensure customers receive the right support and escalations when needed.

Wed love to hear from you if

• Youre fluent in Spanish and English with excellent written and verbal communication skills and a strong understanding of Spanish culture customer expectations and communication styles.
• You have hands-on sales experience ideally as an Account Executive Sales Development Representative or Business Development Representative and are comfortable qualifying opportunities handling objections and following up with customers.
• You have experience selling to or supporting small businesses ideally within financial services SaaS or another complex service environment.
• Youre a consultative communicator who listens carefully asks thoughtful questions and can explain complex topics simply while building trust with customers.
• Youre excited by experimentation and comfortable working in an early-stage fast-changing environment where youll help shape processes and playbooks as well as follow them.
• Youre highly organised comfortable working with CRM tools or structured customer data and bring strong judgement integrity and customer care to every interaction.
• You enjoy working cross-functionally and can turn what youre hearing from customers into useful insights for teams such as Product GTM Marketing Operations Risk and Compliance.

Bonus points if you have experience with:

• Selling to or supporting Spanish sole traders micro-businesses or SMEs.
• Banking payments or another regulated industry.
• Salesforce or a similar CRM platform.
• Spanish company formation or small-business financial administration.
• Customer research voice-of-customer programmes sales enablement or GTM experimentation.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

43000 - 58000

This role is based in our London office

ℹ Please note this will be a 12 month fixed-term-contract

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 20 min recruiter call
• 30 min call with the Hiring Manager
• Take home task and in person task review
• 45 min behavioural interview

This process should take around 4-5 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage