Sales Specialist Funeral Plans (Inbound)

Location

Eagle House Andover

Application Deadline

Wednesday October 14 2026

Job Advert

Sales Specialist / Inbound Sales Agent

Salary: 29391.64 per annum plus highly attractive performance-based commission

Location: Eagle House Joule Road Andover
Hours: 37.5 hours per week 5-day week plus one weekend day (rotating) with a day in lieu

Be part of a fast-growing high-performing sales team within a stable and expanding business thats changing the face of funeral planning. At the Pure Group were the UKs leading provider offuneral plans - and our continued growth means more opportunities for driven sales professionals to thrive. If youre passionate about hitting targets a highly attractive performance based commission and delivering exceptional service that genuinely helps customers nows the perfect time to join our success story.

Who We Are

At the Pure Group our mission is to take the stress out of end-of-life planning by delivering transparent pricing compassionate service and unwavering regulatory compliance. Were looking for dynamic telesales professionals who thrive on engaging conversations and share our commitment to doing right by every customer.

The Role

As a Funeral Plan Sales Specialist you will:

• Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about Pure Cremations funeral plans.
• Clearly explain our service offering pricing structure and value-added benefits ensuring every customer understands our straightforward approach.
• Maintain accurate records in our CRM and payment systems guaranteeing total compliance with FCA regulations at all times.
• Identify vulnerable customers sensitively signposting them to specialist support and always acting to deliver fair outcomes.
• Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.

What Youll Bring

• Telesales Expertise: Proven experience in a business to customer sales in an inbound call-centre or sales environment with a track record of hitting or exceeding targets.
• Exceptional Communication: A warm clear telephone manner that puts customers at ease combined with strong written skills for emails and CRM updates.
• Tech Proficiency: Comfortable using Microsoft Office CRM platforms and proprietary systemsupdating customer data accurately in real time.
• Attention to Detail: Meticulous about ensuring that every customer record is complete accurate and compliant.
• Adaptability and Resilience: Able to handle rota changes tight deadlines and evolving processesalways bouncing back when a call doesnt convert.
• Customer-First Mindset: Driven by asking Whats best for the customer on every call ensuring a positive and professional experience.

What We Offer

• Competitive Basic Salary and Highly Attractive Performance Based Commission: Your performance is rewardedhigh achievers consistently exceed targets and unlock significant earnings.
• FCA-Compliant Training: Comprehensive training on FCA regulations vulnerable customer handling and ethical sales practices so you can be confident of doing the right thing every time.
• Dedicated Support: A supportive Inbound Call Team Manager and Quality Assurance team to provide ongoing coaching and feedback..
• Flexible Rota and WorkLife Balance: Predictable weekly schedule plus one weekend shift per rotation (with a compensatory day off).
• Collaborative Culture: Join a close-knit friendly team that celebrates successes togetherwhether thats smashing monthly KPIs or delivering an exceptional customer outcome.

Key Responsibilities (Day-to-Day)

1. Inbound Calls
   • Take inbound calls from prospective customers to explain Pure Cremations funeral plans answer questions and guide them through the next steps.
   • Answer all inbound calls within agreed SLAs.
2. Accurate Record-Keeping
   • Log every call email and customer update in our CRM with precision.
   • Update payment and internal systems in real time ensuring data integrity and compliance.
3. FCA Compliance and Vulnerability Screening
   • Adhere strictly to FCA regulatory requirements and Pure Cremations internal procedures always treating customers fairly.
   • Recognise signs of vulnerability (age bereavement cognitive challenges) record appropriately and refer to specialist support teams as needed.
4. Target Achievement and Quality Assurance
   • Meet or exceed daily weekly and monthly sales targets call volumes and quality metrics.
   • Embrace QA feedback incorporate coaching and continually refine your approach.
5. Team Collaboration and Flexibility
   • Assist colleagues during peaks in call volume or when ad-hoc tasks arise.
   • Adapt to changes - new scripts updated processes seasonal campaigns -while maintaining momentum.

About You

• Empathetic and Resilient: Capable of handling sensitive conversations (e.g. bereavement) with compassion and professionalism.
• Self-Motivated and Disciplined: Driven to exceed targets and willing to go the extra mile.
• Solution-Oriented: Quick to spot process bottlenecks make suggestions for improvement and think creatively when customers have unusual requirements.
• Team-Focused: You celebrate team wins share best practices and step in when a colleague needs support.

Our Benefits

• Generous 30 days holiday plus bank holidays
• Bupa Health Cash Plan
• Life Assurance
• Company Pension or option for SMART Pension.
• Family friendly occupational benefits
• Employee Assistance Programme including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership
• Cycle to work scheme.

Take the next step in your careerhelp families find peace of mind with Pure Cremation. Apply today!

Please note that we will need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Groupstrivesto be an equal opportunity employer. We welcome applications from all backgrounds regardless of age gender ethnicity sexual orientationdisabilityreligionorbelief.

We celebratedifferencebecause we believe it enriches our work and strengthens the way we support one another. If you need anyadditionalsupport or adjustments during the recruitment process please let us know.

If you require any reasonable adjustments throughout the recruitment process please contact us on or email us at

Required Experience:

IC